One Box Media is a forward-thinking creative and media agency helping brands tell powerful stories through strategy, design, and technology. We’re passionate about innovation and storytelling that sparks meaningful connections.
- As we scale, we’re looking for a Technical Support Lead who will lead our technical direction — someone who can turn creative ideas into functional, high-performing systems, platforms, and tools that power our operations and elevate our clients’ experiences.
About the Role
- The Technical Support Lead will be responsible for overseeing all technical aspects of One Box Media’s operations — from managing the company’s digital infrastructure to implementing tools that enhance creativity, efficiency, and communication.
- You’ll work closely with the management team to shape the company’s technological roadmap, guide the development team, and ensure seamless collaboration between internal teams and clients.
- This role is ideal for a technically savvy, innovative, and solution-oriented leader who thrives at the intersection of creativity and technology.
Key Responsibilities
- Oversee the company’s technical operations, including digital tools, workflow systems, and media infrastructure.
- Lead the design, development, and implementation of tech-driven solutions that improve performance and project delivery.
- Collaborate with creative and strategy teams to translate business goals into digital and technical strategies.
- Ensure data security, platform stability, and smooth system integrations.
- Manage technical vendors, software subscriptions, and IT resources.
- Supervise the development and maintenance of the company website, client portals, and digital products.
- Identify and integrate emerging technologies that enhance productivity and client experience.
- Communicate technical concepts clearly to non-technical team members and clients.
Expected Results
- A well-structured, reliable, and scalable digital infrastructure.
- Improved internal communication and project execution through smart tech solutions.
- Consistent system uptime and minimal technical disruptions.
- Enhanced client experience through seamless tech integration and support.
- Increased operational efficiency across departments.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
- Minimum of 4–7 years of experience in a technical leadership or IT management role.
- Strong understanding of digital media systems, web infrastructure, and creative tech tools.
- Excellent communication and leadership skills — able to translate tech language into business outcomes.
- Experience managing technical teams, platforms, and cross-functional projects.
- Familiarity with media, marketing, or creative tech industries is a strong plus.
Preferred Qualifications
- Master’s degree or certifications in IT Leadership, Systems Engineering, or related field.
- Experience in SaaS, digital product development, or cloud management.
- Proficiency in automation tools, workflow management systems, and data analytics.
Method of Application
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