A card based information technology solution provider The business, which evolved in the year 1998, has systematically developed into a silent icon providing effective distribution and support (technical and consumables) of various card issuance machines (centralized and decentralized systems). Pajuno Development Company Limited is deeply focused on application developments designed for added functionality to our hardware range.
Job Summary
- As a Technical Support Personnel at Pajuno, you will be the frontline support for customers encountering printer-related issues, ensuring timely resolutions while upholding the highest standards of information security. Your role is critical to maintaining customer satisfaction and operational efficiency.
Key Responsibilities
Technical Support
- Respond to customer inquiries via phone, email, or chat regarding printer hardware/software issues.
- Diagnose and troubleshoot printer problems e.g. hardware failures
- Guide customers through printer setup, driver installation, and software configuration.
- Provide step-by-step assistance for routine maintenance (cartridge replacement, print head cleaning, and jam clearance).
- Coordinate warranty repairs and liaise with service centers for advanced troubleshooting.
- Document all interactions, issues, and solutions in the company’s ticketing system.
- Escalate complex cases to senior technical teams and follow up for resolution.
- Develop and update support materials (FAQs, user manuals) to empower customers.
Information Security (ISMS)
- Classify and label information assets per Pajuno’s security policies.
- Monitor and report on the security status of assigned assets.
- Maintain updated asset inventories and participate in risk assessments.
- Adhere strictly to Pajuno’s information security protocols.
Requirements
Education:
- Minimum HND/BSc in Electrical/Electronics Engineering (preferred) or Computer Science/Engineering
- Strong academic background in Further Mathematics is a distinct advantage
Technical Competence:
- Must be technically inclined with demonstrated aptitude for hardware troubleshooting
- Solid understanding of electromechanical systems (for printer hardware support
Experience:
- 2 years in technical support roles involving hardware troubleshooting
- Experience with printer systems or similar electromechanical devices preferred
- Ability to work independently and meet SLAs.
- Willingness to undergo continuous training on new printer technologies.
- Commitment to information security best practices.
- Familiarity with ticketing system
Method of Application
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