Technology Compliance Manager at Airtel

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high speed broadband through DSL,IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G mobile services. Bharti Airtel had over 264 million customers across its operations at the end of July 2012.

Job Description:

To support compliance to defined, policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement.

The role holder will lead the effective roll-out and governance of policy and processes for assigned functions, enable, monitor and support audit observations and be the interface for GTM functions with auditor.

Job Description:

Effective Interface with Internal Assurance group team for close looping:

• Effective engagement with the IA group team to define the audit and pain areas.
• Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learning’s tracker and close looping for the OPCO.
• Ensuring all the audit observations of the OpCo’s are effectively close looped.
• Ensuring process gaps are identified and shared with Process owner/Function Head for implementation.
• Ensuring technology gaps are identified and shared with relevant stakeholders for implementation Interface with Networks and Information Technology for audits and closures.

Regulatory QoS interface management to ensure that all regulatory parameters are effectively tracked.

• Align with regulatory teams for all key QoS KPI’s for Technology Functions (Networks & IT), ensuring compliance levels are tracked and measured.
• Ensure that Network & IT infrastructure and platforms are equipped and ready for the delivery of KPI’s.
• Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator.
• Implement and Lead Compliance, Audits and learning sharing for Network & IT Policies and Processes.
• Ensuring effective implementation of Adherence to Regulatory QoS standards and requirements.

Process/Policy Compliance

• Process and Policy design and reengineering, designing SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs.
• Create interface & co-ordination to ensure compliance to policies, processes and procedures for the OPCO.
• Constantly engage with the Technology Functions (Networks & IT at Group and OpCo’s to align the processes and closure of all open issues.

Improvement projects:

• Identifies and drive projects for assigned function both - Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools.

Educational & Experience Requirements:

• Minimum of five (5) years’ experience with least 3 years in IT/Networks Operations audit experience in Telecommunications.
• Minimum of three (3) years Telco Networks audit experience.
• Experience evaluating Network Architecture etc.
• Exposure to technology, process reengineering and handling decentralized operations is desirable
• A bachelor’s degree in Electrical/Electronic or Computer Science.

Required Skillsets:

• Effective Project management & Co-ordination.
• Interpersonal Skills.
• Problem solving.
• Service Focus.
• Persuasion & negotiation Skills.
• Relationship Management.

Method of Application