The genesis of The Concept Group was initially borne from a functional and structural approach, simply delivering better effectiveness through shared services of back office functions for its more market facing organizations. As the organization grew, the Group along with its member subsidiaries have evolved to embody much more. As a tested guiding light, our core values which we passionately uphold give us a sense of purpose and direction not only in our professional but in our private lives also. These values summarized are based on three pillars; (Great) People, (Continuous) Innovation and the (Ideal) Culture.
Job Summary
- As a Transformation and ERP Application Support Officer, Supporting, analyzing, designing, and enhancing business processes to drive efficiency and cost-effectiveness within the Transformation unit.
- This role supports data-driven decision-making and assists in achieving the organization’s strategic objectives through streamlined operations.
Responsibilities
- Technical Support.
- Provide timely and effective technical support to users of the company’s core applications.
- Troubleshoot and resolve application issues, including connectivity, performance, and data integrity problems.
- Trouble shoot and resolve UI/UX and technical issues in a timely and efficient manner
- Escalate complex issues to appropriate teams and follow up to ensure resolution
- Incident Management and feedbacks functions:
- Manage and track support tickets, ensuring all incidents are logged, prioritized, and resolved promptly.
- Analyze incident patterns to identify recurring issues and recommend preventive measures.
- Respond to customers inquiries and issues via phone, email and chat
- Generate, analyses present customers feedback and issue trend reports and performance metrics to management.
- Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
- Participating in design reviews and providing input on requirements, product design, and potential problems.
Requirements
- Bachelor’s degree in Computer Science, Business, or a related field from an accredited Nigerian university
- 2+ years of experience in process analysis or improvement roles, preferably within financial services
- Certification in process improvement (e.g., Six Sigma, Lean) is an advantage but not required
- Familiarity with Nigerian financial regulatory standards.
Method of Application
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