The 1st Human-brand-integrated marketing-agency. “Human-I-tizing” has come to replace “advertising”. So we are all about the human brands; what makes them tick, ecstatic, laugh, cry, shout, succeed, fail.....what makes them HUMAN.
Job Summary
- The Client Service / Consumer Engagement Manager at Wildreams serves as the primary relationship owner for an assigned group of top-tier client accounts with responsibility for retention and growth.
- Ensure clients derive maximum value from our services. Prepare implementation plans and lead client onboarding; present content strategy and annual plan. Work closely with clients to identify needs and consult on best practices for solutions and setup.
- To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position.
- If you’re a team player and a problem-solver, we’d like to meet you. Your goal will be to ensure that our relationships with customers are strong, profitable and enduring.
Key Roles and Responsibilities
- Formulate market penetration strategies and manage the relationship for new and existing clients.
- Proactively suggest innovative digital strategies to improve the quality of client campaigns.
- Must be proactively involved in current client activities; able to identify opportunities to organically grow business with current accounts; and able to identify potential risks and take appropriate action to retain or renew business.
- Ensure accountability is established during the project planning process.
- Full responsibility for ensuring work is delivered to the highest standard, on time and on budget.
- Achieve 100% realizations on all assigned accounts.
- Ensure proper internal QA is done before any work is shared with the client for review.
- Manage client relationships and provide clients with excellent service and support.
- Manage client expectations, bringing issues/concerns to clients’ attention before they become problems, offering potential solutions, and advising of potential delivery delays.
- Provide campaign performance reporting and analysis to clients.
- Communicate effectively with all team members and develop strong, trusting relationships with all internal partners.
- Research and analysis of customers, market conditions and competitor data for relevant decisions and advice.
- Review new and trending technologies for regular knowledge updates to ensure our client offering remains innovative.
- Developing a marketing plan based on current trends and customer demographics to increase brand awareness
- Conducting market research to identify new opportunities for the company’s products or services.
- Participate in new business development efforts i.e. active involvement in creating pitch decks and presentations.
Critical Competencies:
- Minimum of 3 years experience as a Digital Account Manager in an Advertising Agency.
- Expectations are high, so we expect the Digital Account Manager to be confident, enthusiastic, resourceful, tech-savvy, forward-thinking, self-motivated, and a creative problem solver who adapts to changing circumstances and priorities.
- The smallest detail is your favorite detail! -- Self-driven with the ability to work independently
- Must be able to understand complex environments and projects, pay attention to details and maintain an organized workflow
- Excellent planning, project and time management, and decision-making skills with the ability to self-manage numerous projects simultaneously
- Creativity and experience bringing new programs and ideas to fruition
- Strong interpersonal skills with a focus on teamwork and the ability to foster/maintain relationships across multiple businesses and organizations
- Exceptional writing, editing, and proofreading skills preferred.
Method of Application
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