WorkCentral Nigeria offers a great co-working space with a variety of different options. From Dedicated Desks to Team Desks to Private Offices, we have built a creative fun place to work around other people with similar goals and passions. Our growing community sets us apart from other places. A key feature is our Monthly events focused on start-ups, marketing, coding, and other important topics. You even get free software to drive your business!
Job Overview:
- As a Community Manager at Workcentral Nigeria, you will play a pivotal role in creating a welcoming and energetic atmosphere within our coworking space.
- You will be responsible for building and nurturing our community, ensuring members have an exceptional experience, and managing daily operations.
Key Responsibilities:
Member Engagement:
- Welcome and onboard new members, acquainting them with our space, facilities, and community.
- Cultivate relationships among members by organizing events, workshops, and networking opportunities.
- Act as the primary point of contact for member inquiries, needs, and feedback, ensuring swift issue resolution.
Community Building:
- Develop and execute strategies to strengthen the sense of belonging among members.
- Identify and leverage member talents and expertise to facilitate collaboration and knowledge-sharing.
- Encourage active participation in the coworking community through consistent communication and engagement initiatives.
Space Management:
- Ensure the coworking space is well-maintained, organized, and aesthetically pleasing.
- Coordinate with maintenance and cleaning staff to address any issues promptly.
- Manage meeting room bookings and assist members with space-related requests.
Events and Programming:
- Plan, organize, and promote a diverse range of events, workshops, and seminars to enhance the member experience.
- Collaborate with external partners and local businesses to offer exclusive member benefits and discounts.
- Track event attendance and gather feedback for continuous improvement.
Marketing and Outreach:
- Support marketing efforts by creating and curating content for social media, newsletters, and the website.
- Assist in promoting the coworking space to attract new members.
- Develop and maintain relationships with local businesses and organizations to expand the coworking network.
Sales Target Achievement:
- Develop and execute sales strategies to meet and exceed monthly, quarterly, and annual sales targets for coworking space memberships, office rentals, and additional services.
- Identify and engage prospective clients through various channels, including networking events, outreach initiatives, and digital marketing efforts.
- Cultivate relationships with businesses, freelancers, startups, and other potential clients to drive membership growth and space occupancy.
- Implement effective sales techniques, handle inquiries, conduct tours, and negotiate contracts to convert leads into memberships or rental agreements.
Team Management:
- Lead, mentor, and motivate a team of Community Associates to ensure exceptional service delivery and achievement of sales goals.
- Provide guidance, training, and ongoing support to team members, fostering a culture of collaboration, performance excellence, and member satisfaction.
- Conduct regular performance evaluations, set clear objectives, and develop action plans to address areas for improvement within the team.
- Resolve conflicts, promote teamwork, and maintain a positive work environment conducive to productivity and member engagement.
Administrative Tasks:
- Maintain accurate member records and databases.
- Handle membership inquiries, contracts, billing, and renewals.
- Generate reports on member metrics, occupancy rates, and feedback.
Qualifications:
- Bachelors degree in business, hospitality, marketing, or a related field (preferred).
- Previous experience in community management, customer service, or hospitality.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in coworking management software and office productivity tools.
- Innovative and resourceful problem-solving skills.
- Passion for fostering a collaborative and inclusive workspace culture.
Benefits:
- Competitive salary and performance-based bonuses.
- Access to our coworking space and amenities.
- Opportunities for professional development.
- Health and wellness benefits.
- Networking opportunities within the coworking industry.
Method of Application
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