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Computer Scientist at Afconrecruit Limited

Afconrecruit LimitedAbuja, Nigeria Networking and Tech Support
Full Time

Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees.

Key Responsibilities:

Customer Support:

  • Provide technical assistance and support for incoming queries and issues related to software and hardware.
  • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
  • Diagnose and troubleshoot technical issues, escalating complex problems to higher-level support or development teams as necessary.
  • Prepare and maintain operational documentation and user manuals.
  • Provide technical training and support during and post deployment.

Issue Resolution:

  • Utilize problem-solving skills to identify, analyze, and resolve customer issues.
  • Follow up with customers to ensure their technical issues are fully resolved.
  • Document all customer interactions, technical issues, and solutions in the support ticketing system.

Technical Knowledge:

  • Maintain a deep understanding of Onekobo Technologies products and services to provide accurate and efficient support.
  • Stay current with industry trends, technologies, and best practices in technical support.
  • Participate in training and professional development opportunities to enhance technical skills and knowledge.

Collaboration and Communication:

  • Work closely with product development and quality assurance teams to communicate customer feedback and identify potential areas for improvement.
  • Collaborate with team members to share knowledge and best practices.
  • Communicate clearly and effectively with non-technical users to explain technical issues and solutions.

Process Improvement:

  • Contribute to the development and improvement of support processes, tools, and documentation.
  • Identify recurring issues and suggest preventive measures to reduce future occurrences.
  • Assist in the creation and maintenance of technical support documentation, FAQs, and user guides.

Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Minimum of 3-5 years of experience in technical support or a related field.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in troubleshooting software, hardware, and network issues.
  • Experience with support ticketing systems and remote support tools.

Preferred Qualifications:

  • Certification in relevant technologies (e.g., CompTIA A+, Microsoft Certified Professional).
  • Experience with specific technologies relevant to the company.
  • Familiarity with scripting languages or programming for troubleshooting automation.
  • Knowledge of ITIL or other IT service management frameworks.

Method of Application

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