XNet Security Technologies Ltd is an innovative & dynamic company that evolved from a team of dedicated professionals based in Europe and Nigeria. Established since 2003, we are currently Nigeria’s largest vehicle tracking company, with over 50 fully qualified installation and recovery engineers nationwide. XNet is committed to providing best of breed high technology solutions in asset security and management to ensure that our clients' assets have over 95% chance of recovery when stolen. We do this by pulling together cutting edge telematics technology to deliver robust and reliable solutions for our customers. Our goal is to remain the undisputed leader in tracking solutions in West Africa, protecting people and assets at all points of the delivery chain. Our company’s philosophy has always been to strive for service excellence, and continuously improve by listening to our customers. In these challenging times you need to choose a partner who is going to be there for you in the long term. XNet is a fully independent company, and has the best disaster recovery arrangements in the Nigerian tracking industry - you can be sure that XNet will be supporting your business now and in the years to come.
Job Summary
Reporting to the Head of the Control Room, the Control Room Administrative Officer will work in our 24/7 Control Room and undertake a wide range of tasks including:
- Receive and make phone calls from/to customers, and attend to their requests promptly and politely, whilst ensuring customer satisfaction
- Monitor and track customer vehicles as well as collaborate with the Vehicle Retrieval Team to recover the vehicles in instances of theft and repossessions
- Assist the Sales Team in handling issues from customers related to tracking reports, service subscriptions, and so on
- Carry out efficient and accurate tracking updates based using our different tracking platforms
- Generate detailed reports of a vehicle’s activities upon request by our customers
- Make on-the-spot judgments regarding the immediate action required when incidents arise
- Monitor and receive all emergency calls, messages and alarms and respond accordingly
- Configuration of different types of tracking devices to perform as required on our different tracking platforms
Responsibilities
- Keep the office and its contents safe
- Manage the company's customers whilst on duty and escalate extra-ordinary issues.
- Knowledge of geography, with the ability to analyze and interpret mapping data
- Strong customer relation skills, analytical with problem solving skills
- Ability to work shifts, under pressure, and in a stressful environment
- Basic knowledge of tracking systems
- Ability to think on your feet, remain calm and assertive and assist customers in all situations
Qualifications
- Minimum post 2 years post qualification experience in Bsc/HND in Computer Science, Geography, Management Information Systems, Information Technology, etc
- Excellent written and oral English skills, and the ability to remain calm and focused under pressure
- Must be cordial with excellent communication skills
- Available to work both weekends and overnight
- Computer literate with above average IT skills, an understanding of local area networks, and proficient in the use of Microsoft Excel
- An understanding of vehicle tracking services
- Must be able to both understand and interpret maps, and the layout of maps
Requirements
The ideal candidates:
- Must be young and energetic
- Must be resident in Lagos
- Must be of extremely high integrity, confident, corporate appearance and motivated for the job
- Must be high calibre graduate with exceptional map reading and IT skills
Note
When applying, please include a covering e-mail detailing why you feel you are the ideal candidate for this role
Method of Application
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