Chukolo is an online platform that connects buyers to sellers of services. We also regulate the job process to ensure projects are done in a timely and efficient manner to exceed expectations.
Job Summary
- As we strive to provide outstanding customer experiences, we are seeking a skilled and enthusiastic Customer Support Specialist to join our team.
- This role is pivotal in maintaining strong customer relationships and ensuring their satisfaction with our services.
- The Customer Support Specialist will be the primary point of contact for our customers, addressing their inquiries, concerns, and requests in a timely and professional manner.
- This individual will play a key role in resolving issues, providing product information, and delivering top-notch support to maintain high levels of customer satisfaction.
- The successful candidate should possess exceptional communication and problem-solving skills and be committed to delivering outstanding customer service.
Responsibilities
- Stocking and inventory
- Serve as the first point of contact for customers, handling incoming inquiries via phone, email, chat, or other communication channels.
- Respond promptly and courteously to customer inquiries, providing accurate information about our products/services, pricing, and order status.
- Resolve customer complaints, issues, and technical problems efficiently, escalating complex cases to the appropriate internal teams when necessary.
- Document and track customer interactions and issues in the CRM system, ensuring accurate and up-to-date records.
- Work collaboratively with cross-functional teams to address customer needs and provide effective solutions.
- Proactively follow up with customers to ensure their inquiries are fully addressed and to gather feedback on their experience with our company.
- Assist customers with product setup, usage guidance, and troubleshooting, both remotely and on-site support.
- Provide product training and support materials to customers to enhance their understanding and usage of our offerings.
- Participate in customer service improvement initiatives by identifying recurring issues and suggesting process enhancements.
- Stay up-to-date with product knowledge, industry trends, and best practices to provide accurate and relevant information to customers.
- Collaborate with the sales team to identify opportunities for upselling or cross-selling our products/services based on customer needs.
- Assist in processing product returns, exchanges, and warranty claims, ensuring company policy and procedure adherence.
- Contribute to the creation and maintenance of customer support documentation and knowledge base articles.
Requirements
- A Bachelor's Degree in a relevant field or equivalent experience is preferred but not mandatory.
- Proven work experience as a Customer Support Specialist or similar customer-facing role.
- Excellent communication skills, both written and verbal, with a friendly and empathetic approach.
- Strong problem-solving abilities, with the capacity to think critically and resolve issues effectively.
- Patience and the ability to remain composed when dealing with challenging customer situations.
- Outstanding organizational skills and the capability to multitask and prioritize tasks effectively.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- A customer-centric mindset and a passion for delivering exceptional service.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with our industry and products/services is an advantage.
Method of Application
Signup to view application details.
Signup Now
