Digital Banking and Payment Project Manager (IT) at SENCE Nigeria

SENCE NigeriaLagos, Nigeria Digital Marketing

Full Time

Since our inception, SENCE has been totally focused on building a strategic, quality consulting practice. We are committed to helping SMEs succeed in a challenging and tasking environment by providing them with the support they need to survive and grow. Our business strategy is 'friendly interaction' and 'convenience' because as challenging as doing business in Nigeria is, it is even more challenging for the small business owner who has difficulty finding the resources they need to succeed. Our role is to make it convenient for them to find solutions to their problems and provide a friendly shoulder to lean on, on their journey to success. Our main area of expertise is HR consulting and over the years we have built a steady clientele of discerning SMEs. We understand the challenges of running a business in Nigeria and therefore offer solutions that are drawn from our experience and exposure. We are very skilled in the following areas; 1. Outsourcing of HR staff/Temporary Staff 2. Developing HR structures 3. Recruitment of professional staff up to the CEO level. 4. Training 5. Staff and career counselling 6. Advisory

Duties and Responsibilities:

Delivers the solution in compliance with, in order of priority, the contract between the company and the customer, the Statement of Work, the company's proposal, the customer requirements.
Drives the project from Kickoff to invoicing by ensuring customer satisfaction, committed time and quality, project profitability and company interests while keeping customer satisfaction at the at the highest possible level.
Completing and validating the customer requirements specifications with the project team and getting it approved by the customer.
When applicable, writing the project management plan and making sure of its right monitoring.
Managing project risks and related action plans.
Build and update project plan
Managing customer interface as Main Point of Contact
Reporting internally and externally on project progress and issues (responsible for alerts and escalations).
Ensures the configuration management rules are applied and project artifacts (both technical and project management) are recorded in the project repository.
Delivering projects to customer according to the contractual delivery milestones
Ensuring handover to the support team or specific internal/external interface.
Follow up on projects activities in tasks with the project’s resources assigned and update Project tasks ETC and related planning.
Join the project team for relevant onsite activity and testing.
Assist project technical resources in resolving technical issues on project tasks and product deployment.
Growing long-term relationships with customers by continually seeking to increase customer satisfaction and deepen client relationships.
Anticipating clients’ needs and proposing alternative delivery solutions or business solutions in cooperation with sales team.
Managing and documenting any Change Request (CR), helps sales to ensure the customer perceives the value of the CR (up-sell).
Managing project resources allocations in relation with the Regional Delivery Manager
Apply the project management process and use related tools deployed in the Professional Services team, in particular:
Tracking regularly (once a month at least) on project budget (time, costs and forecast Estimate To Completion) and other KPI defined
Managing billing/revenue recognition tasks and milestones acceptance.
Organizing or participating in governance meeting with relevant stakeholders/management
May contribute to Pre Sales activities:
Contribute to Identify customer use cases and requirements with Solution sales and expert
Contribute to High level solution system design with solution sales and solution experts
Contribute to Professional Services quotation
Write or contribute to writing PS Statement of Work in relation with the quotation
Contribute to contract review during negotiation phase

Requirements

Candidate must be organized and analytical, adept at working in a team environment, local and remote, and able to handle multiple priorities.
All this with a capacity to successfully drive a complex customer project execution with multiple internal/external interfaces.
5+ years of experience required with a successful initial experience in IT Customer Project Management
Computer science engineer, Master’s degree in Computer Sciences.

Skills:

Ideal candidate must be self-motivated and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base and new products.
Additional required qualifications are:
Strong presentation and communication skills (relational and writing) in English.
Willingness to travel to client locations.
Ability to understand the business requirements and converting them into solution design requirements.
Must demonstrate good judgment and pragmatic approach.
Certification in Project Management Methodologies
Fair knowledge and understanding of IT integrations challenges.
Both technical and sales-oriented to drive customer relationship during project and have the ability to manage complex issues in an international environment.
Results-oriented, ability to work in autonomy, use own initiative, and willing to work in a dynamic structure.
Team-Building Skills: act as a leader to animate the teams.
Knowledge and understanding of global Internet, IT and security technologies and market.
Overall solution knowledge from Software/Server/application, from project set-up to production deployment
Understanding of IT solution development and deployment lifecycles
Master our offer use cases and eco-system, understand integration and validation activity.
Problem Solving Skills: Analyzing the situation through Risk Management to propose action plan – have all the facts and get full management support.
Ability to Delegate Tasks: Involve projects contributors, but still keep control of what is delivered, PM is the global leader and project accountable.