Division Head, Operations & Information Technology at Catilas Resources Limited

Catilas Resources LimitedLagos, Nigeria Networking and Tech Support

Full Time

Catilas Resources Limited is an outsourcing and advisory services Company. Our focus is to help our clients leverage their core capabilities to optimize market opportunities.

Job Summary

The Division Head, Operations & Information Technology of our client is a key executive leadership team member, responsible for overseeing the bank’s day-to-day operations, driving operational excellence, and ensuring the efficient delivery of products and services to customers.
He/She will play a critical role in optimizing and digitizing processes, enhancing customer experience, and supporting the bank’s strategic growth objectives.
This position requires a visionary leader with a strong background in banking operations, operational risk management, and technology innovation.
The role demands strong people management skills, operational management, and strategic thinking.

Key Responsibilities
Strategic Leadership:

Collaborate with the CEO and executive team to develop and execute the bank’s strategic vision and goals.
Translate strategic objectives into actionable operational plans, ensuring alignment across all departments.
Identify opportunities for growth, efficiency, and innovation in Information Technology and banking operations.
Monitor and analyze key performance indicators (KPIs) to track operational performance and identify areas for improvement.
Lead or participate in strategic projects and initiatives as required.

Operational Leadership and Management:

Develop and implement operational strategies that support the bank's overall business objectives.
Oversee the efficient and effective operation of all key business units, including operations, technology, customer service, and other back-office functions.
Ensure the seamless delivery of banking products and services, maintaining high standards of quality and compliance.
Streamline processes and drive continuous improvement initiatives to enhance operational efficiency, reduce costs, and improve customer satisfaction.
Drive automation using appropriate technology (including intelligent automation like RPA), to reduce manual processes and operational risk.
Ensure compliance with all applicable banking regulations and internal policies.
Manage and optimize the bank's operational budget, ensuring efficient resource allocation.

Technology and Innovation:

Develop and oversee the bank's technology strategy and ensure alignment with business needs and corporate strategy.
Optimise technology investment and drive digital transformation initiatives, including the adoption of new technologies, automation, and data analytics.
Enhance the bank’s digital banking platforms to improve customer experience and operational efficiency.
Ensure the bank’s technology infrastructure (including core banking) is secure, scalable, and aligned with industry trends.
Drive and oversee data management and analytics, enterprise data architecture, data-driven decisions, etc.
Strong understanding of technology trends including AI, Cloud, IoT, etc.

Risk and Compliance:

Ensure that operational activities comply with applicable laws, banking regulations, and internal policies.
Ensure that information technology systems and processes comply with relevant regulatory requirements and standards like NDPR, PCI DSS, ISO 27001, CBN IT Standards, Cybersecurity Frameworks, etc.
Monitor industry regulations and ensure the bank adapts to changing compliance standards.
Maintain awareness of industry best practices and emerging regulatory requirements.
Identify and mitigate operational risks as well as develop and implement appropriate controls.
Ensure that there are updated and tested Business Continuity Management (BCM) Plans and Disaster Recovery Plans (DRP) for operations and technology resilience.

Stakeholder Management:

Build and maintain strong relationships with key stakeholders, including regulators, service providers, vendors, technology partners, Fintech Community, etc.
Represent the bank in industry forums and community events.
Communicate effectively with all levels of the organization, ensuring transparency, and alignment.

Customer Experience:

Encourage a customer-centric culture across the organization, ensuring that all technology and operational decisions prioritize customer satisfaction.
Develop strategies to enhance customer engagement, retention, and loyalty.
Address customer complaints and operational issues promptly and effectively.

Team Leadership and Development:

Lead, mentor, and develop high-performing operations and technology teams, fostering a culture of collaboration, accountability, and continuous improvement.
Set clear performance expectations and provide regular feedback to team members.
Promote diversity, equity, and inclusion within the operations and technology teams and across the organization.

Performance Management:

Oversee the technology, operational, and administrative budgets, ensuring resources are allocated effectively to support business objectives and costs are managed/optimized.
Monitor key performance indicators (KPIs) and operational metrics to assess performance and identify areas for improvement.
Drive cost-saving initiatives without compromising service quality or compliance.

Requirements
Educational Qualifications:

A good University Degree in relevant disciplines with appropriate professional qualifications.
A postgraduate degree would be an added advantage.

Experience:

Minimum of 12-15 years of experience in banking operations and Information Technology with at least 5 years in a senior leadership role.
Demonstrated track record of managing banking operations, driving organizational change, process improvement, and digital banking transformation.
Strong knowledge and understanding of banking products, regulations, operational risk management, and compliance requirements.
Experience in digital transformation and technology-driven innovation within the banking sector.

Skills and Competencies: