Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria. The consortium has the Korean Electric Power Corporation (KEPCO) which generates about 84,000MW in capacity and has a global efficiency record of a maximum down time period of slightly above three minutes annually as technical partners. This partnership has positioned IE to effectively drive its commitment to deliver efficient and sustainable power supply through investments in new technology, infrastructure upgrade and human capital development. Ikeja Electric has over 600,000 customers who the company is committed to serve with a New Spirit, New Drive and New Energy. This resolve continues to elicit a passion for service excellence and new thinking on how to empower lives and businesses across the IE network.
Role Purpose
- To manage and optimize distribution transformers (DTs). Responsibilities include meter validation, energy accounting, customer engagement, revenue protection, and ensuring compliance with regulatory and safety standards.
Role Accountabilities
- Carry out disconnection and reconnection of electricity connections.
- Validate and evaluate all metering assets and customers connected to the assigned DT.
- Oversee meter validation and assessment to ensure meter health, accuracy, and tamper prevention.
- Account for energy delivered to transformers.
- Monitor and analyze key performance metrics to proactively identify and address issues.
- Prepare and submit regular reports on DT performance, collection rates, and validation activities.
- Conduct electricity connection assessments to ensure compliance with safety and regulatory standards.
- Manage and optimize customer DT connections to balance loads and minimize technical losses.
- Engage customers on proper meter usage, energy efficiency, and compliance requirements.
- Detect and report cases of energy theft, illegal connections, and tampering, ensuring prompt corrective action.
- Collaborate with internal teams (billing, customer service, and technical support) to resolve customer issues and improve service delivery.
- Supervise field technicians or contractors working within assigned DT clusters to ensure adherence to company standards.
- Recommend operational improvements to reduce losses and enhance transformer performance.
- Ensure all DT activities comply with regulatory guidelines and company policies.
- Enforce and maintain safety standards during all field operations to protect staff, customers, and equipment.
Minimum Requirements
- Minimum of OND in Electrical Engineering, Mechanical Engineering, or a related field.
- Proven track record of achieving and exceeding targets in a fast-paced environment.
- Experience in meter management, customer validation, and energy loss reduction.
- Sound understanding of Nigeria’s electricity distribution landscape, technical capacity to manage metering equipment, and the ability to adapt to innovation.
Skills & Competencies:
- Strong analytical and problem-solving skills.
- Ability to adapt to changes in markets and technology.
- Data interpretation and decision-making skills.
- Strong capacity to identify activities and actions that could lead to revenue losses.
- Excellent communication and interpersonal skills.
- Proficiency in data analysis and reporting tools (e.g., Microsoft Excel).
- Familiarity with mobile applications for data capture and field operations.
- Good knowledge of the Nigerian electricity market, including MYTO and other regulatory frameworks.
- Ability to work independently and collaboratively.
- Demonstrated integrity and accountability.
- Ability to work safely at heights during meter validation and inspections.
- Physical fitness to perform fieldwork at elevated positions in line with safety standards.
- Customer centricity
- Risk management
- People Leadership
- Entrepreneurship
- Organizational learning
- Change management
Method of Application
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