Good Neighbours Microfinance Bank is Licensed by the Central Bank of Nigeria to render financial services to Nigerians in accordance with the CBN policy. Good Neighbours MFB has tirelessly set the pace for other Microfinance Institutions through distinguished service quality, product functionality and exceptional customer service.
Job Description
- Have advanced technical knowledge of electronic products such as ATM, POS, Cards, Mobile Banking Apps, Web Solution, Internet banking etc.
- Perform quality and control review on all Electronic Banking Systems and processes.
- Contact vendor support to resolve any online banking or bill payment issues.
- Liaise with the bank reconciliation team to ensure reconciled funds are transfer to the appropriate account.
- Maintain and monitor the settlement account and the balances.
- Assist customers in the online banking enrollment process and setup of pending applications.
- Pass all relevant maintenance fees on channels and product utilized.
- Compliance, awareness and understanding of the regulatory framework, requirements related to data protection, AML, electronic payments etc.
- Perform reconciliation for the bank and provide necessary report to the management.
- Ensure the provision of ongoing training and development to all employees.
- Assist staff and customers with Internet Banking, Bill Pay and Telebanking questions and problems.
- Develop and maintain business relations with NIBBS, unified payments, Interswitch, and settlement banks.
- Carry out any other task as required from time to time.
Requirements
- Bachelor’s degree in Banking & Finance, Information Technology or related field.
- Minimum of 3 years’ experience in E- Business operation in a reputable financial institution.
- Certification in Digital Banking, Cybersecurity would be an added advantage.
- Strong network/infrastructure knowledge.
- Attention to details, customer- centric, team player and problem solving skills.
Method of Application
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