ICT Associate at United Nations Office for the Coordination of Humanitarian Affairs - UNOCHA

United Nations Office for the Coordination of Humanitarian Affairs - UNOCHABorno, Nigeria Networking and Tech Support

Full Time

OCHA is the part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response effort. OCHA's mission is to: Mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies. Advocate the rights of people in need. Promote preparedness and prevention. Facilitate sustainable solutions.

The ICT Associate will assist to supervise ICT support to staff and works in close collaboration with the OCHA ICT Analyst in Abuja and OCHA HQs staff for resolving complex ICT-related issues and the procurement of the ICT/communication equipment.

Duties and Responsibilities

Summary of key functions:

Implementation of ICT strategies and introduction/implementation of new technologies
Effective functioning of the CO hardware and software packages
Support to network administration
Provision of web management services
Provision of administrative support
Facilitation of knowledge building and knowledge sharing

Ensures implementation of ICT strategies and introduction/implementation of new technologies, focusing on achievement of the following results:

Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
Participation in development and implementation of ICT annual plan
Prepare ICT budget for inclusion in the annual cost plan(budget)
Implementation of Microsoft SharePoint, MS Teams and MS Power Platforms

Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

Effective functioning (installation, operation and maintenance) of all UNOCHA hardware equipment and acquisition of hardware supplies.
Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.
Negotiate contracts with most reliable vendors for most critical ICT hardware and software

Ensures efficient networks administration, focusing on achievement of the following results:

Monitoring of the network connection daily to ensure a stable and responsive network environment.
Troubleshooting and monitoring of network problems. Ensure that the UNOCHA computers and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
Response to user needs and questions regarding network access.
Maintenance of up-to-date parameters of information for the network clients and electronic mail.
Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
Networks administration support to other UN agencies as required and preparation of bills for cost recovery for the service provided.
Monitor and implement wireless networks among UN agencies

Provides web management services, focusing on achievement of the following results:

Support to the maintenance of the CO websites and Intranet on MS SharePoint
Troubleshooting and monitoring of websites for UNOCHA and other UN agencies upon request.
Preparation of bills for cost recovery for the service provided.

Provides administrative support, focusing on achievement of the following results:

Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids
Maintenance of an up-to-date inventory of the software and hardware.
Maintenance of a library of ICT related reference materials
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.
Provision of ICT support to key events.
Maintain VHF Radio Inventory
Prepared the Handbook for Communication in Emergency

Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
Participation in the organization of training for the CO staff on ICT issues.
Maintenance of staff training profiles.
Synthesis of lessons learned and best practices in ICT.
Sound contributions to knowledge networks and communities of practice.
Train Database Associate in the hub office in providing ICT support to the field office.

Performs any other tasks assigned by the supervisor and/or the Head of Office.

Impact of Results

The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

QUALIFICATIONS

Education:

Secondary Education. A University Degree in Computer Science or a related discipline is an added advantage, but it is not a requirement.
Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) are required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience, Knowledge, and Skills:

Seven (7) years of relevant working experience (with High school education), or 4 years (with bachelor's degree) including network administration, management of hardware and software platforms, telecommunications facilities, and knowledge of Windows-based packages/applications.
Experience working in the UN/international system and computer proficiency, including a working knowledge of e-mail and MS Office products, are desirable.
Experience in web design is desirable.
Experience in database packages is desirable.

Language Requirements:

Fluency in written and spoken English is required.
Fluency in the local language is required.

Competencies:

Professionalism: Knowledge of a range of humanitarian assistance, emergency relief and related human rights issues, including approaches and techniques to address difficult problems. Capacity to analyze and articulate the humanitarian dimension of issues which require a coordinated UN response. Ability to identify issues and judgment in applying technical expertise to resolve a wide range of problems. Ability to conduct research, including ability to evaluate and integrate information from a variety of sources and assess impact on the humanitarian rights situation in assigned area. Ability to work under extreme pressure, on occasion in a highly stressful environment; ability to provide guidance to new/junior staff; ability to provide advice to senior level officials. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Demonstrate corporate knowledge and sound judgment.
Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.
Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Commitment to Continuous Learning: Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve.
Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Corporate Competencies:

Demonstrates commitment to UNOCHA’s mission, vision and values
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

Functional Competencies

Knowledge Management and Learning:

Shares knowledge and experience and provides helpful advice to others in the office
Ability to develop systems for structuring, codifying, and providing access to information and knowledge

Development and Operational Effectiveness:

Ability to provide IT support services including IT hardware/ infrastructure support, ERP support, other IT applications support, web design and maintenance
Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web design, knowledge of Microsoft Windows network administration, ERP
Ability to provide input to business processes re-engineering, elaboration, and implementation of new systems

Leadership and Self-Management: