Information System Analyst at Fidson Healthcare Plc

Fidson Healthcare Plc is a leading pharmaceutical manufacturing company in Nigeria. Founded in 1995, we have relentlessly pursued our goal of becoming a leading player in the pharmaceutical landscape in Nigeria. Ever since, we have built and cultured an organizational framework that has steadily helped us gain ascendancy in the industry. We have crafted the pharmaceutical architecture of the industry over the years of our existence, playing very defining roles in the emergence of the new generation of industry players. Innovation, Excellence, Passion, Integrity and Ownership...are five core values that form the substructure on which we have built a world-class company that has earned the respect and admiration of even the fiercest of our competitors.

Requirements

• Minimum educational requirement: BSc., HND/OND, Computer Science/Electrical Electronics Engineering
• Minimum relevant work experience: Minimum of 8 years of graduation experience.

Purpose of the Job: 

• To manage and deliver prompt and effective IT service to all staff.
• Required competency and work skills:
• Business Acumen
• Leadership Skills
• Computer Literacy
• Good communication skills
• Good interpersonal relations skills
• Strong Networking Skills
• Project Management

Key Job roles: 

Cloud Monitoring and Optimization

• Ensure optimal performance of the virtual machines in Azure by carrying out regular reviews of the resources allocated to the systems.
• Ensure that the cloud servers are powered on time.
• Monitor the backup plan for consistency.
• Monitor and review the Azure monthly consumption report to ensure that it is within the budget.
• Make recommendations and/or participate in system architecture and design.
• Provide support, troubleshooting, and design for the cloud and VMware environment.
• Test the business continuity and disaster recovery plan yearly and document reports.
• Ensure periodic testing of the NAV database in the cloud.

Network Monitoring/System Optimization

• Monitor the performance of the network both at the head office and other locations.
• Communicate any network-related issues that require escalation to the ISP.
• Identify opportunities that can improve the efficiency of business processes.
• Implement traffic shaping to ensure that critical services are given priority on the network.
• Monitor and verify the legitimacy of every active device on the network daily.

Process Standardization

• Ensures that IT operations are in line with known best practices.
• Using the departmental weekly task schedule, ensure that all weekly tasks are closed.
• Participate in developing departmental policies and procedures.
• Participate in IT project steering committees and be involved in the design phase of any new IT projects.
• Prepare for any internal audit request and close all findings within the agreed time frame.

M365 and Productivity

• Manage the allocation of user licenses on M365.
• Optimize the application for high performance.
• Check the latest releases from Microsoft to know when application versions are retired.
• Update, contribute, and maintain local SharePoint team sites as procedures/documentation change.
• Manage user's mobile devices through our Mobile Device Management (MDM) solutions (MS Intune).
• Troubleshoot active sync issues with mobile devices.
• Troubleshoot issues with Microsoft 365 Teams.
• Support Single Sign-On using Active Directory Federation Services with Multi-Factor Authentication.
• Perform scripting administration tasks and reporting using PowerShell.
• Query Exchange environment using the Office 365 Command online tool.
• Implement and support security policies, such as data retention.
• Support the messaging environment in the Cloud (Microsoft 365).
• Manage problem resolution to satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via the ticketing system.
• Review, test, and make recommendations for standard email practices.

Risk Management

• Ensure update of the department risk register with new risks.
• Sensitize others on risk awareness.
• Represent the department at enterprise risk meetings as the head office risk champion.
• Review the department risk register to ensure that adequate mitigating measures are put in place.
• Plan quarterly risk review meetings and document the minutes.
• Conduct a quarterly departmental risk assessment and document report.

Method of Application