The most recognized name in the industry, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. With over 92 years of experience, Hilton continues to be synonymous with hotel because of our innovative approach to products, amenities and service. We help make traveling easier with our smart design, innovative restaurant concepts, authentic hospitality and commitment to the global community. With more than 540 locations in 78 countries, Hilton provides an authentic and contemporary experience for our guests worldwide. Our guest rooms feature a smart, functional design plus thoughtful amenities. And our Request Upon Arrival service ensures that your room will be unique to your specifications from the moment you check in.
JOB DESCRIPTION
- An Information System Manager will be responsible for the secure and effective operation of all computer systems, related applications, hardware and software that is use within Hotel.
What will I be doing?
As an Information System Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the Information System Manager will perform the following tasks to the highest standards:
- To be responsible for the secure and effective operation of all computer systems, related applications, hardware and software that is use within Hotel
- Provides user training and support to all property/site systems, network enhancements, hardware and software support
- Maintains inventory of all hardware products and software licenses, and reviews maintenance agreements
- Coordinate design and implementation with Director Technology Services to ensure alignment with area/cluster objectives and corporate strategic IT direction
- Identify and implement solution to user challenges and concerns associated with the use of personal computer equipment
- Coordinate upgrades and maintain the directory structure on network servers
- Monitor, Diagnose and adjust performance on LAN and network servers
- Manage shared technology resources
- Ensure compliance of team on standard LAN backup and archiving procedures on network servers.
- Carry out periodic preventative maintenance on machines to ensure their reliability and availability
- Manage secure network access for remote users
- keep up to date with new technology
What are we looking for?
IT Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum of Degree in a relevant field such as information technology, computer science, software engineering, management sciences or business administration.
- Minimum of two years experience on managerial role.
- Minimum experience of 5 - 7 years in IT department
- Previous IT management experience, preferably in the hotel, leisure, and/or service sector
- Experience of all Microsoft systems
- Experience of hotel applications, such as Fidelio and Micros, preferred
- Excellent organizational and interpersonal skills
- Current technical skills and knowledge of technology
- General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
- Ability to plan ahead and develop contingency plans, where necessary
It is advantageous in this position if you demonstrate the following capabilities and advantages:
- Ability to work in a team
- Excellent attention to detail
- Positive Attitude
- IT proficient
- Willingness to develop team members and self
Method of Application
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