The Dangote Group is one of the most diversified business conglomerates in Africa with a hard-earned reputation for excellent business practices and products' quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa. The Group's activities encompass: Cement - Manufacturing / Importing Sugar - Manufacturing & Refining Salt - Refining Flour & Semolina - Milling Pasta - Manufacturing Noodles - Manufacturing Poly Products - Manufacturing Logistics - Port Management and Haulage Real Estate Dangote Foundation Since inception, the Group has experienced phenomenal growth on account of quality of its goods and services, its focus on cost leadership and efficiency of its human capital. Today, Dangote Group is a multi-billion Naira company poised to reach new heights, in every endeavour competing with itself to better the past. The Group's core business focus is to provide local, value added products and services that meet the 'basic needs' of the populace. Through the construction and operation of large scale manufacturing facilities in Nigeria and across Africa, the Group is focused on building local manufacturing capacity to generate employment and provide goods for the people.
Job Summary
Provide hands-on technical support on all IT related issues to end users at DCT,Ibese.
Responsibilities
- Serve as the primary contact for all IT-related issues to end users in DCT, Ibese.
- Provide first-level support on all IT-related issues and escalate more technical problems to appropriate second-level/expert support teams within the Group IT function.
- Follow up with second-level/expert support teams to ensure prompt resolution of escalated faults/requests and handle communication between the end user and expert support teams.
- Communicate the resolution of faults to the end user/request initiator.
- Provide input to relevant IT teams on possible enhancements to existing systems, based on user feedback.
- Ensure consistent operation and uptime of client networks, including routers, servers, switches, firewalls, VPNs, and other network components.
- Install, configure, and maintain computer hardware, software, and network systems.
- Diagnose, troubleshoot, and resolve technical issues, including deployment and debugging of new hardware and software.
- Document all relevant activities, including maintenance, troubleshooting, client interactions, and IT assets.
- Manage user accounts, passwords, and permissions.
- Implement and enforce IT policies, procedures, and standards to ensure compliance and security.
Requirements
Education
- Bachelor’s degree or its equivalent in Computer Science, Information Technology, Computer Engineering, or a related discipline.
Work Experience: 3 to 5 years of relevant work experience.
Skills
- Analytical skills for identifying and addressing IT-related problems and challenges.
- Ability to install, configure, and maintain IT hardware (computers, servers, routers, etc.) and software (operating systems, applications, etc.).
- Knowledge of networking protocols, troubleshooting, and network security.
- Provide clear and understandable technical support to non-technical users
Method of Application
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