Human Capital Partners (HCP) is a professional services firm specialising in the provision of professional services covering the entire spectrum of the Human Resources function. HCP is the successor firm of the erstwhile Executive Selection and Training Services group of KPMG in Nigeria. The Group existed as the Executive Selection unit within Arthur Andersen Nigeria and in 2002, became KPMG Nigeria’s Executive Selection & Training Services Group. The practice was established as an independent entity in July 2011. Human Capital Partners is a member of the International People Services Network, a network of independent but collaborating ex-KPMG firms operating globally and is registered with the Chartered Institute of Personnel Management of Nigeria, The Nigerian Institute of Training and Development, and the Centre for Management Development (CMD) Lagos, Nigeria.
Job Summary:
- The Information Technology (IT) Officer is responsible for managing and maintaining the Bank's IT systems and infrastructure.
- This includes providing technical support to staff, ensuring system security, performing routine maintenance, and troubleshooting IT issues.
- The IT Officer plays a crucial role in maintaining the integrity of the Bank’s IT systems and ensuring they support the Bank’s operations efficiently.
- This role requires knowledge of software, hardware, networking, and database systems, as well as adherence to industry best practices and regulatory standards.
Responsibilities
IT Support & Troubleshooting
- Provide technical support to end users, resolving hardware and software issues promptly.
- Install, configure, and maintain computer systems, hardware, and software applications.
- Troubleshoot network, system, and connectivity issues and ensure timely resolution.
- Assist in setting up user accounts, workstations, and network access for new employees.
System Maintenance & Management
- Perform routine system maintenance, updates, and backups to ensure optimal system performance and data integrity.
- Monitor the performance of the Bank’s IT systems and resolve any issues that arise.
- Ensure the availability and functionality of the Bank’s network, servers, and databases.
- Collaborate with vendors for the maintenance and repair of hardware or software as needed.
Network Administration
- Monitor and manage the Bank’s local area network (LAN), wide area network (WAN), and internet connectivity.
- Ensure network security by implementing firewalls, access controls, and encryption protocols.
- Troubleshoot network issues, including connectivity and bandwidth problems, and ensure minimal downtime.
- Coordinate with external service providers for internet and network-related services.
System Security & Data Protection
- Implement and enforce security protocols to safeguard the Bank’s IT systems from cyber threats, data breaches, and unauthorized access.
- Regularly update antivirus software, firewalls, and other security tools to prevent potential vulnerabilities.
- Ensure data protection and confidentiality by adhering to industry standards and regulatory requirements, such as GDPR and NDPR.
- Perform regular security audits to identify and mitigate any risks or weaknesses in the system.
Backup & Disaster Recovery
- Develop and manage data backup processes to ensure data recovery in case of system failure or disaster.
- Ensure the availability of disaster recovery plans and test them periodically to validate effectiveness.
- Maintain documentation for backup procedures and disaster recovery plans, ensuring accessibility and compliance with the Bank’s policies.
Software & Application Management
- Assist in the deployment and management of enterprise software applications used by the Bank, such as accounting, project management, and CRM systems.
- Ensure that all software licenses are up to date and compliant with vendor requirements.
- Work with other departments to assess software needs and recommend new solutions as necessary.
- Provide training and support to users for new software or systems implemented by the Bank.
Policy Implementation & Compliance
- Ensure that the Bank’s IT policies and procedures are followed by all staff.
- Stay up to date with the latest IT regulations and ensure the Bank’s IT infrastructure complies with relevant industry and government regulations.
- Assist in the development and implementation of new IT policies that enhance the security and efficiency of the Bank’s operations.
Vendor Management
- Liaise with external vendors for the procurement of IT equipment and services.
- Ensure that service level agreements (SLAs) with vendors are met, and performance is regularly reviewed.
- Oversee the installation and configuration of new IT systems and hardware provided by vendors.
IT Projects & System Upgrades
- Assist in planning and executing IT projects, including system upgrades, migrations, and new installations.
- Work closely with the Head of IT and other stakeholders to ensure IT projects are completed within scope, on time, and within budget.
- Ensure smooth transitions during system upgrades with minimal disruption to the Bank’s operations.
Qualifications
- First Degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in IT support, network administration, or system management.
- Relevant Professional qualification required.eg (e.g., CCNA, CompTIA Security+, Microsoft Certified: Azure Administrator)
- Working knowledge of IT/MS Office Tools
Method of Application
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