Manuchar is a global trading, logistics and distribution company headquartered in Antwerp (Belgium). We operate in over 140 locations and have our own people (1.800+) and own local infrastructure in over 40 countries, mainly in emerging markets. Our trading activities cover Chemicals, Steel, Polymers, Pharmaceuticals, Wood, Spare Parts, Paper and Cement. Our distribution and also local value added logistics are mainly focused on Commodity and Specialty Chemicals in which we are rapidly becoming top 3 in Latin America, Africa and Asia.
Role Description
- Manuchar is seeking an Information Technology Support Officer for our office in Lagos State, Nigeria.
- This is a full-time on-site role, responsible for providing technical support and troubleshooting for end-users, including desktop computers and printer support.
- The Information Technology Support Officer will work with our team to ensure maximum efficiency in the company's technology use.
Responsibilities
Network Administration/Server Support
- Oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects.
- Plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems.
- Assists in coordinating special projects including network-related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance, and problem-solving.
- Assists in providing network and remote connectivity hardware/software support.
- Maintains LAN user documentation including hardware/software applications, support logs and other related information.
- Researches and recommends network and server hardware and software.
- Assists in installing, designing, configuring, and maintaining system hardware and software.
- Analyses and troubleshoots the network logs and tracks the nature and resolution of problems.
- Monitors usage to ensure the security of data and access privileges.
- Installs, supports and maintains both physical and virtual network servers and appliances.
- Establishes and maintains user accounts, profiles, file sharing, access privileges and security.
- Researches, analyses, monitors, troubleshoots and resolves server or data network problems.
- Develops, maintains, and implements network support, and archiving procedures.
- Researches and evaluates new technologies related to computer networking.
- Assists in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support.
- Assists and provides support to the employees as necessary, monitoring network servers, and providing internet and intranet user support.
- Manages the activation and dissemination of all corporate lines and phones.
- Acts as the point of contact with the network provider for all corporate line enquiries.
Email/Internet/System Support
- Establishes and maintains user e-mail accounts.
- Provides e-mail training and software support.
- Provides e-mail documentation and updates user manual as needed manages anti-spam and anti-virus servers.
- Researches and troubleshoots e-mail problems by reviewing mail logs, records, and network configurations.
- Establishes and maintains user dial-up accounts.
- Provides dial-up support including end-user setup, problem-solving, and billing status tracking.
- Provide solutions to employees’ identified problems.
Qualifications
- Strong technical support and troubleshooting skills
- Proficiency in Information Technology
- Experience in Mac OS/Windows support and Printer Support
- Excellent verbal and written communication skills
- Ability to work under pressure to manage multiple tasks efficiently
- Bachelor's degree in Computer Science or related field
- Industry Certification is a plus (e.g. CompTIA, Microsoft Certified)
- Experience with data backup and recovery
- Minimum 1 year of IT Support experience in any organization
- Excellent knowledge of applications such as Microsoft O365, Teams, Outlook, and One Drive
Method of Application
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