Kuda is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more.
Job Objectives:
- Provide first level support for official collaboration and messaging tools.
- Timely response to issues logged on Jira
- Support/provide technical support to all Kuda personnel on technology-based incidents
- Responding to user requests for assistance, diagnosing and resolving basic hardware and software problems, and escalating complex issues to senior staff.
- Installing and configuring software and hardware, ensuring systems are up-to-date with security patches and updates, and assisting with the deployment of new applications
- Recording details of user requests, troubleshooting steps, and resolutions in a ticketing system or knowledge base.
- Checking the performance and technical support of computers, printers, and network devices, CCTV cameras, access doors and escalate issues .
- Helping new employees set up their IT equipment and access and removing access for departing employees.
- Managing multiple tasks, prioritizing issues, and keeping accurate records.
- Familiarity with operating systems (Windows, macOS), common software applications (Microsoft Office suite), and basic networking concepts
- User and device access provisioning and management.
- Provide first and second level support for official collaboration and messaging tools.
- Manage requests and incidents on official IT Service Management ticketing tool.
- User provisioning (Onboarding and Off-boarding) and management of official workspaces: Azure, Google workspace, Jira, Nerve, Kuda Suites,
- Notion, Looker, Slack and other platforms for collaboration and messaging.
- Manage 3rd party application integration On Azure.
- Manage integrations from Google to other Cloud platforms.
- Ensure effective license management for applicable cloud services.
- Provide user support for Kuda Contact Center functional tools like Xcally.
- Develop and manage relevant, updated, functional policies and procedures as applicable to the team.
- Develop and manage functional standard operating manuals across all applicable processes.
- Ensure the availability of an updated asset register
- Put in place security configurations and settings across managed platforms in alignment with global standards.
- Maintain current IT & Compliance processes
- Identify system requirements, recommend technology purchases, plan and implement services and technologies to improve security and efficiency
- Participate in disaster recovery testing exercises and business continuity planning for business-critical systems
Requirements
- B. Sc. (Computer Science)/B. ENG ; MCP, CCNA, ITIL
- Minimum of 0-3 years total experience
- Good Writing & Communication Skills
- Understanding of Windows Client and Servers Operating Systems
- Understanding of Google workspace
- Good personnel management skills
- Excellent Knowledge of Business Processes
- Basic Understanding of IT Governance, ISMS, ITIL practices, PCIDSS.
- Inquisitive, intuitive and excellent problem-solving skills
- Strong Analytical and Numerical skills
- Acquiring more skills in IT/Information management and personnel management.
Method of Application
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