Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionise the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders. The journey began with our pioneering of the food court concept in Nigeria - a new and exciting offering for the local market. At the same time, we also imported well-developed QSR (Quick Service Restaurant) brands from South Africa. Since this time we have concentrated on developing our own brands, which already occupy prime market positions. Chicken Republic, as our flagship brand, is a classic success story. Since launching in 2004, Chicken Republic has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009). Our multifaceted business also comprises an Operational Division, Central Kitchen Unit and Supply Chain Division.
Job Purpose
- To support the business in relations to infrastructure repairs, IT update, maintenance and servicing.
Core Responsibilities and Key Result Areas
- IT Operations/Help Desk Service
- Ensure all enquiries and support required for the business are duly responded and completed
- Manage the IT help desk efficiently in order to resolve all problems completely
- Ensure timelines of all IT and related activities assigned are met
- Challenge others when the values are not demonstrated
- Ensure hardware maintenance and repairs as related to POS systems, Computer systems and other IT devices
- Ensure proper system update as assigned from time to time
- Ensure periodic stock take of IT items and related stock both at RSC and Stores
- Co-ordinate requisition and payment request for all IT items across the business
- Conduct on-the-training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
- Share information, knowledge and experience freely with others
- Generate innovative solutions, which continuously improve the performance of existing resources, processes or services
- Own and ensure effective management (from a technical perspective) all of the company’s IT platforms, hardware and software resources
- Perform any other related task assigned from time to time
Key Performance Indicators
- IT System uptime/downtime
- Mean Time Between Faults
- Mean Time to Resolve
- Number of system breaches due to virus attacks and or breaches
- Network Uptime/downtime
Knowledge Requirements
- Knowledge of various ERP – Oracle, Micros etc.
- Office productivity software programs such as word processing, databases, spreadsheet programs, and communications software
Job Specifications
- Minimum of university degree or HND in Computer Science, Information Technology or related discipline
- Membership of CISCO, or any other IT related professional qualification is required.
- Minimum of 3 years relevant experience.
Decision Expectations
- Acts on defined procedures and decisions
- Enforces agreed decisions
- Plans own work schedule and work schedule of subordinates
- Responsible for deploying hardware, and applications across all business locations.
- Coordinate, supervise and lead Field Support Team members to achieve the objectives of this role
Method of Application
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