At Chemonics, we believe our mission of helping people live healthier, more productive, and more independent lives is driven by our commitment to service-service to our mission, to our beneficiaries, to our clients, and to our staff. From our founding in 1975, we have worked in more than 150 countries to help our clients, partners, and beneficiaries face difficult challenges, from political instability to limited healthcare to a lack of market infrastructure. We have helped them overcome those challenges by working together to find and implement innovative projects that achieve development impact. We are entirely employee-owned, giving us both the freedom and the responsibility to pursue our mission with single-minded focus. Holding ourselves to the highest quality standards, we are also committed to living our values of caring, excellence, innovation, integrity, and opportunity to implement efficient and effective programs that build a better future for those we serve.
Principal Duties and Responsibilities (Essential Functions)
- Respond to user requests for service, troubleshoot problems, and help develop basic solutions.
- Support basic PC hardware components, desktop operating system software, and application software.
- Perform basic repairs to equipment and arrange for other servicing needs.
- Record activities, solutions, and other responses to requests for service on the Helpdesk platform.
- Assist in maintaining inventory records and documentation for equipment.
- Maintains open communication and positive working relationship with staff.
- Perform other duties/projects as assigned.
Job Qualifications
- Bachelor’s degree in either Computer Science, Information Technology or BEng. Computer Engineering
- At least 1 years of relevant work experience
- Customer service skills, basic troubleshooting skills, and ability to work well in a team environment.
- Basic experience with Microsoft Office suite in a technical support environment.
- Basic experience with networking technologies and diverse specifications of printer support is required.
- Basic analytical skills and the ability to troubleshoot and resolve hardware and software problems.
- Basic skills in research/application and understanding of technical documentation
- Basic skills with the ability to respond effectively to inquiries or complaints.
- Experience working on a USAID or donor-funded project required
- Fluency in English is required
Method of Application
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