IT Officer at Population Services International (PSI)

Population Services International (PSI)Abuja, Nigeria Networking and Tech Support

Full Time

PSI is a global health organization dedicated to improving the health of people in the developing world by focusing on serious challenges like a lack of family planning, HIV and AIDS, barriers to maternal health, and the greatest threats to children under five, including malaria, diarrhea, pneumonia and malnutrition. A hallmark of PSI is a commitment to the principle that health services and products are most effective when they are accompanied by robust communications and distribution efforts that help ensure wide acceptance and proper use. PSI works in partnership with local governments, ministries of health and local organizations to create health solutions that are built to last. HISTORY PSI was founded in 1970 to improve reproductive health using commercial marketing strategies. For its first 15 years, PSI worked mostly in family planning (hence the name Population Services International). In 1985, it started promoting oral rehydration therapy. PSI’s first HIV prevention project - which promoted abstinence, fidelity and condoms - began in 1988. PSI added malaria and safe water to its portfolio in the 1990s and tuberculosis in 2004.

Your contribution

You will be responsible for the following:

Respond to end user requests for hardware and software related technical assistance.
Setting up and managing office 365 user accounts and subscriptions.
Setting up SharePoint document libraries and permission.
Supporting users accessing office 365 services.
Window 10 deployment and user computer setups.
Internet connectivity troubleshooting.
Deploy and maintain all internet IT services for PSI, including managing IT inventory.
Install, troubleshoot, and repair issues with computers, printer/copies, mobile devices and other equipment.
Maintain all hosted applications/resources on onsite server or external servers.
Assist with procuring and configure equipment and ensure proper asset management.
Configure appropriate equipment and system access for employee onboarding and provide technology related education and ongoing support.
Test and apply OS installs and upgrades and upgrades administrative tools and utilities.
Maintain WI-FI access points, conference room technical equipment and printers.
Maintain anti-virus/malware software deployment.
Manage backup, restore, and recovery support for PSI data.
Maintain IT security policies and procedures to ensure systems and data are protected.
Develop and maintain a disaster recovery plan for the organization.
Proactively identify technology and end-user risks/concerns and implement strategic solutions and controls in a timely manner.
Maintain communications and working relationships within the organization and with outside IT service providers.

What are we looking for?

We are looking for a highly ambitious individual a passion in public health, willing and able to learn by doing in a very demanding position. In particular, we are looking for:

Good University Degree/HND in Computer Science or any other related field
Minimum of 3 years relevant work experience relevant to ICT
Excellent working knowledge of Microsoft packages, systems and Applications
Excellent working knowledge of ‘Windows’ based desktop and server operating systems
Excellent problem-solving and resolution abilities on a wide range of software, hardware and network issues
Good experience in info-graphics design and development
Ability to set-up IT equipment for the office
Ability to advice, communicate effectively and assist a range of non-technical users within an organization.
High standards of integrity and approachability

The candidate we hire will embody PSI’s corporate values:

Measurement: You use hard evidence to make decisions and guide your work. You set clear goalposts in advance and explain clearly if you need to move them.
Pragmatism: You will strive to deliver the best possible result with the resources available. You will not be paralyzed by a need to make things perfect.
Honesty: You own your mistakes and are open about your shortcomings – it is the only way you will learn and improve.
Collaboration: You will quickly establish a mental map of whom you can rely on for what, on your team, at headquarters, and in our country offices – if you try to do it all yourself, you will not succeed.
Trust: You accept limits to your sphere of control and give colleagues the benefit of the doubt.
Commitment: You are in it for the long-haul and want to grow with the organization, just like PSI serves its consumers and partners with host-country governments through thick and thin.