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IT Support - Intern at Mwanga

MwangaLagos, Nigeria Networking and Tech Support
Contract
Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability.

Job Description

  • Provide technical assistance with computer hardware and software.
  • Resolve issues for staff via phone, in person, or electronically.
  • Perform hardware and software installations, configurations and updates as needed
  • Provide technical support across the company including troubleshooting system and network problems, diagnosing and solving hardware or software faults.
  • Execute maintenance upgrades.
  • Perform user administration tasks including setting up accounts for staff, educate them on log in and resolve issues arising.
  • Resolve technical issues in a timely manner using available resources within the company.
  • Ensure that each support issue and resolution is adequately documented.
  • Record keeping of all assets also mapping this to unique identifiers, staff in possession of the assets and state of assets.
  • Planning, Installation, Maintenance and upgrade of IT systems and company infrastructure.
  • Ensuring smooth running of day to day operations, making sure all tools needed by each department for work is provided.

Requirements / Qualifications / Skills

  • Minimum of B.Sc. / HND Qualification.
  • 0 - 2 years’ experience in IT support role.
  • Proficient use of Microsoft office.
  • Previous experience in a debt recovery agency will be an added advantage.
  • Must possess problem-solving skills
  • Should be teachable and a fast learner.

Method of Application

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