Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability.
Job Description
- Provide technical assistance with computer hardware and software.
- Resolve issues for staff via phone, in person, or electronically.
- Perform hardware and software installations, configurations and updates as needed
- Provide technical support across the company including troubleshooting system and network problems, diagnosing and solving hardware or software faults.
- Execute maintenance upgrades.
- Perform user administration tasks including setting up accounts for staff, educate them on log in and resolve issues arising.
- Resolve technical issues in a timely manner using available resources within the company.
- Ensure that each support issue and resolution is adequately documented.
- Record keeping of all assets also mapping this to unique identifiers, staff in possession of the assets and state of assets.
- Planning, Installation, Maintenance and upgrade of IT systems and company infrastructure.
- Ensuring smooth running of day to day operations, making sure all tools needed by each department for work is provided.
Requirements / Qualifications / Skills
- Minimum of B.Sc. / HND Qualification.
- 0 - 2 years’ experience in IT support role.
- Proficient use of Microsoft office.
- Previous experience in a debt recovery agency will be an added advantage.
- Must possess problem-solving skills
- Should be teachable and a fast learner.
Method of Application
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