Dover Engineering, a subsidiary of the Dover group, is a leading engineering company with experience in delivering swift, cost-effective, and innovative solutions to clients across various industries.
- As an IT Support Specialist, you will be responsible for providing technical assistance and support to internal users, troubleshooting hardware and software issues, and maintaining the overall functionality of our IT systems.
- You will play a critical role in ensuring that our employees have access to the technology they need to perform their jobs efficiently.
Responsibilities:
- Helpdesk Support: Serve as the first point of contact for IT-related issues and requests, providing timely and effective assistance via phone, email, or in-person support tickets.
- Troubleshooting: Diagnose and resolve hardware, software, and network problems, including desktops, laptops, printers, phones, and other peripherals.
- Software Installation and Configuration: Install, configure, and update software applications and operating systems, ensuring compatibility and compliance with company policies and licensing agreements.
- Hardware Maintenance: Perform routine maintenance and repairs on computer hardware, including upgrades, replacements, and inventory management.
- User Account Management: Create, modify, and disable user accounts and access permissions as needed, following established security protocols and procedures.
- Network Support: Assist with the setup, configuration, and troubleshooting of network equipment, including routers, switches, and wireless access points.
- Data Backup and Recovery: Implement and maintain backup solutions to protect critical data and ensure timely recovery in the event of data loss or system failure.
- Security Compliance: Monitor and enforce compliance with IT security policies and procedures, including antivirus software updates, password management, and access control measures.
- Documentation and Training: Create and maintain documentation, knowledge base articles, and training materials to facilitate user self-service and knowledge transfer.
- Vendor Management: Coordinate with external vendors and service providers to resolve technical issues, procure IT equipment and services, and ensure timely delivery and support.
Requirements:
- Bachelor’s degree in computer science, information technology, or related field (preferred) OR equivalent work experience.
- Proven experience in IT support or a related technical role.
- Strong knowledge of computer hardware, software, and operating systems, including Windows, macOS, and Linux.
- Familiarity with networking concepts, protocols, and troubleshooting techniques.
- Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
- Customer service-oriented mindset with a focus on providing a positive user experience.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.
Method of Application
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