Maybrands is Nigeria’s store for fashion accessories. We are the only licensed store to sell Fossil products in Nigeria, these include; Skagen, Emporio Armani, Diesel, Fossil, Adidas, Michael Kors, DKNY, Marc by Marc Jacobs.
Job Description
- Installing and configuring computer hardware, software, systems, networks, printers and scanners, operating systems and applications
- Investigating, diagnosing, and solving computer software and hardware faults
- Planning and undertaking scheduled maintenance upgrades
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Networking of Systems
- Installation of Software and enrollment of System Users
- Monitor and maintain computer systems, networks, and CCTV weekly.
- Talk staff through a series of actions, either face to face over the telephone or on team viewer
- Replace parts as required
- Provide support, including procedural documentation by preparing user guides for stores
- Support the roll-out of new applications, ERPs, etc.
- Setting up new users’ accounts and profiles and dealing with password issues on software
- Responding within 1hour to call-outs
- Work continuously on a task until completion
- Prioritize, manage many open cases at one time and ensure cases are closed within 24 hours
- Establish a good working relationship with software developers
- Test and evaluate new technology/software
- Conduct data and network security
- Handle control over and maintenance of user accounts
- Assist the Web administrator on e-commerce-related issues as required. Provide support to the Logistics and Inventory department as time permits.
- Participate in stock take exercise when required
- Refer to internal database or external resources to provide accurate tech solutions
- All other duties as instructed by management.
Qualifications
- A good degree in a relevant field with at least 2 years of proven experience
- Experience in the retail industry or a fast-growing company is an advantage.
Skills:
- Knowledge of software and operating systems
- Excellent listening and questioning skills, combined with the ability to interact confidently with staff to establish what the problem is and explain the solution
- Strong organizational and analytical skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Good written and verbal communication skills
- Demonstrated proactive approaches to problem-solving with strong decision-making capability
- Highly professional and ethical with the ability to maintain confidentiality
- Self-starter with mature analytical skills and ability to work under pressure
- Excellent organisational skills.
- A good working knowledge of Microsoft Office tools such as Windows, Word, Outlook and Excel
- Ability to adapt swiftly to new software and train other staff.
Method of Application
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