IT Support Officer at Venmac Resources Limited

Venmac Resources Limited is a hotel management company with an unmatched experience in the hospitality Industry. Over the years we have worked with reputable 3-5 star hotels across the nation, providing business solutions in the hospitality industry, and we have earned ourselves as one of the emerging hospitality management company committed to seeing our clients satisfied, hence our slogan ‘Thinking Beyond Boundaries’.

Responsibilities:

• Provide technical support to end-users for computer software and hardware-related issues.
• Install, configure, and maintain basic computer software applications and operating systems.
• Troubleshoot hardware and software problems and perform repairs or upgrades as necessary.
• Assist in the setup and maintenance of computer networks and peripherals.
• Maintain accurate records of IT equipment inventory and software licenses.
• Assist in implementing IT security measures to protect company data and systems.
• Provide training and guidance to employees on basic IT usage and best practices.
• Stay updated on emerging technologies and recommend upgrades or improvements as needed.
• Helpdesk Support: Serve as the first point of contact for IT-related issues and requests, providing timely and effective assistance via phone, email, or in-person support tickets.
• Troubleshooting: Diagnose and resolve hardware, software, and network problems, including desktops, laptops, printers, phones, and other peripherals.
• Software Installation and Configuration: Install, configure, and update software applications and operating systems, ensuring compatibility and compliance with company policies and licensing agreements.
• Hardware Maintenance: Perform routine maintenance and repairs on computer hardware, including upgrades, replacements, and inventory management.
• User Account Management: Create, modify, and disable user accounts and access permissions as needed, following established security protocols and procedures.
• Network Support: Assist with the setup configuration, and troubleshooting of network equipment, including routers, switches, and wireless access points.
• Data Backup and Recovery: Implement and maintain backup solutions to protect critical data and ensure timely recovery in the event of data loss or system failure.
•  Security Compliance: Monitor and enforce compliance with IT security policies and procedures, including antivirus software updates, password management, and access control measures. Documentation and Training: Create and maintain documentation, knowledge base articles, and training materials to facilitate user self-service and knowledge transfer.
• Vendor Management: Coordinate with external vendors and service providers to resolve technical issues, procure IT equipment and services, and ensure timely delivery and support.

 Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field (preferred) OR equivalent work experience.
• Proven experience in IT support or a related technical role.
• Strong knowledge of computer hardware, software, and operating systems, including Windows, macOS, and Linux.
• Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
• Customer service-oriented mindset with a focus on providing a positive user experience.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.

Method of Application