Trusted by more than 1 million clients worldwide, CMTrading is a licensed international brokerage and CFD provider. Trade #Forex, #Stocks, #Indices and #Commodities at CMTrading.
Responsibilities
- Provide and maintain reliable employee connectivity of office and global IT systems and network solutions across our global workforce (local and remote)
- Handle the day-to-day IT operations, from hardware setups to account troubleshooting, and provide best-in-class client-side support
- Manage IT-owned servers and network equipment (Firewalls, switches, access points) and Helpdesk support.
- Assist in on/off-boarding process: equipment procurement, account management, deployment, and providing basic IT end-user training
- Hardware and software purchase, replacement, and inventory process
- Assist in maintaining documentation for Helpdesk policies and user support
- Initiating and implementing Infrastructure Improvement projects
Requirements
- 2 years of experience as a Help Desk/IT Support Specialist/Sys Admin
- 2 years of experience with Microsoft Windows Operating Systems, Servers, and Office 365 suite and network infrastructure.
- Hands-on experience across a broad IT scope, including PC hardware, software applications, and OS support experience, including installation, configuration, and troubleshooting
- Proficiency in building and servicing computers and general knowledge of ICT systems
- Team player, excellent written and verbal communication skills, and strong service orientation
- Experience working in JIRA Service Desk or another applicable ticketing system
- Familiar with Apple iOS and Android operating systems
Additional Requirements
- Strong knowledge and experience with Firewalls (Fortinet) and network switches, including configuration and maintenance, AWS Cloud Services
- Good understanding of an IT backend environment, including Azure Active Directory, GPO, Single Sign-On, Office-365
- Good Knowledge of networking and infrastructure (LAN/WAN, Wi-Fi, TCP/IP, DHCP, VLAN, and ACL), ability to manage VLANs, monitor traffic, and Wi-Fi systems
- Good knowledge of internet technologies such as DNS, HTTP, and SSL
Method of Application
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