Techduce Africa is a Software Development Leading Company in Africa. The organization focuses on web-based business tools and information technology, including an office tools suite, Internet of things management platform, and a suite of IT management software. The company provides IT services from subsidiaries like DuceCampaign, DuceHost, DuceBot, DuceCRM, DuceIOfice, DuceStore and DuceDocu
Description
- Responsible for maintaining and troubleshooting computer systems, networks, and other IT infrastructure.
Responsibilities
- An IT Support Specialist is in charge of keeping the computer systems and software of the company up to date and in good condition.
- They also install and set up new technologies that the company needs, such as new devices, operating systems, and applications.
- They communicate with customers through phone calls and emails and provide them with excellent customer service.
- They diagnose and fix any issues with the hardware or software that may affect the performance or functionality of the computer systems.
- They monitor and report on the web statistics, metrics, and performance of the company’s online platforms using analytical tools.
- They work with other IT professionals such as network administrators, web developers, and IT managers to ensure the smooth operation of the IT infrastructure.
Qualifications
- Clear communication with a customer service mindset and a love for helping people.
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
- Strong interpersonal skills.
- Proven ambition to develop your knowledge in IT.
- Minimum of one year customer experience.
- Knowledge of project management is a plus.
Method of Application
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