Our vision is to be a front-line pharmaceutical services company of African origin; making quality, affordable life enhancing products, available to all in need and creating value for our stakeholders. Our mission is anchored on a team of well trained and highly motivated professionals in healthcare delivery, aimed at achieving maximum customer satisfaction.
Description
- Resolving IT support requests from employees
- Answering employee questions regarding computer systems
- Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings and permissions to fix computer issues
- Generating sign ins for new hires during the onboarding process
- Installing new software and hardware drivers and updating existing ones as needed
- Updating employees on the status of their service requests
- Logging all service requests and updating tickets as needed
Required Skills and Qualifications
- Three years of experience in IT
- Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
- Excellent interpersonal skills
- Ability to maintain confidentiality of company information
Preferred Skills and Qualifications:
- Bachelor’s Degree (or equivalent) in Computer Science
- Project management experience
- Professional certification
Method of Application
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