Layer3 is a network and enterprise solutions provider. We combine our knowledge of world-class technology solutions, in addition to our partnership with some of the global technology providers to design, implement and support our clients’ business transformation ambitions. This includes the innovation of the data centre, software, server & storage systems, mobile device management, security & network infrastructure solutions and access solutions including broadband and VPN services. These solutions are all backed by our world-class support. At Layer3, the success of our customers is always paramount in our minds and our culture drives us to work closely with them to truly understand their business and ICT needs. We continuously build strategic partnerships with global technology leaders that enable us deploy solutions that minimize risks, maximize flexibility and optimize the use of capital with results that exceed our customers’ expectations. We run a 24/7 network management and support center which allows us provide round the clock remote monitoring and support services for our customers’ IT and network infrastructure as well as our expansive metro fiber network infrastructure guaranteeing optimal performance and quick fault resolutions. Layer3 started operations in 2005 with headquarters in Abuja, Nigeria. It owns and operates metropolitan fiber networks in Lagos and Abuja and has a world-class network operations and management center in Abuja. In 2013, it recieved the Tony Elumelu Foundation and AllWorld Networks Nigeria50 award. The Nigeria50 award is a ranking of the fastest and most dynamic non-listed companies in Nigeria. Layer3 ranked 17th of the 50 companies awarded. Layer3 provides professional services in several African countries with a large pool of some of the most technically certified and experienced experts within the region.
Job Summary
- The IT Support Systems Engineer will be responsible for maintaining and improving our company’s IT infrastructure, troubleshooting computer issues for internal employees, and implementing new IT solutions to optimize our internal operations and aiming to provide the highest level of functionality and efficiency across the organization in alignment with its business goals and objectives.
Key Responsibilities:
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Experience in several of the following areas: database architecture, business intelligence, big data, Quickbooks, advanced analytics
- Providing technical support across the company (this may be in person or over the phone)
- Maintaining records of software licenses and managing stocks of equipment, consumables and other supplies.
- Should also have a background in Performance and Capacity Planning of High End Enterprise and Midrange Storage Arrays, Network Connectivity and related performance expertise and knowhow.
- Deploy and Manage Microsoft office 365 and other applications e.g Odoo ERP, NMS, across the organization
- Install and manage system security and end point security (e.g. Sophos, intrusion detection systems) and data backup/recovery across the entire organization.
- Responsible for training users on new systems, software, and hardware, to ensure that employees are using technology appropriately and efficiently.
- Implement and manage Virtual and private cloud platforms (Vmware, Openstacks, proxmox, server virtualization, storage)
Requirements:
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
- Minimum of 5 years of relevant experience in IT Systems Support Engineer or any related role.
- Relevant certifications (e.g., ITIL, Vmware, Comptia, MSCDBA etc) are a plus.
- Strong problem-solving abilities to quickly identify, analyze, and effectively solve complex technical problems.
- Strong communication skills to explain complex technical concepts in a simple, understandable manner to non-technical users.
- Ability to multitask and prioritize work effectively, often under pressure, to meet deadlines and service level agreements.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Implement and manage Virtual/cloud platforms (Vmware, servers, storage)
Technical Skills:
- Proficiency in Windows, macOS, and Linux Operating Systems; knowledge of network protocols and configurations.
- Excellent knowledge of technical management, information analysis and computer hardware/software systems.
- Extensive knowledge of computer systems, networks, and relevant software to troubleshoot and resolve issues that users encounter.
- Knowledge of security protocols, IT systems, and network configuration to ensure that systems are protected against threats.
- Experience in network configuration and data management, providing support for both hardware and software issues.
- Experience in designing, developing, and managing cloud-based infrastructure and applications.
Method of Application
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