Eat'N'Go is a restaurant group on a mission to become the premier food operator in Africa. We bring Africans the best brands of: QSR (Quick Service Restaurant) Fast Casual Casual Dining Fine Dining Coffee Shops We develop world class brands that address the needs of the African market by serving up a tasty portion of: Foods and Drinks Pizza, burgers, chicken, ice cream, coffee and more. Affordability Address all types of consumers and segments with diverse F&B concepts. Social responsibility Create jobs and empower individuals, enhancing the quality of life.
Job Description
- Lead and manage a team of IT support professionals across multiple locations.
- Develop and implement IT support policies, procedures, and service level agreements (SLAs).
- Ensure timely and effective resolution of IT support issues to meet or exceed SLAs.
- Monitor and analyze support metrics to identify areas for improvement and implement necessary changes.
- Provide technical guidance and expertise to the team in troubleshooting and resolving complex IT issues.
- Diagnosing and resolving technical issues.
- Develop training programs for IT support staff to enhance technical skills and knowledge.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Ensure the team follows documentation standards and that knowledge is shared effectively.
- Provide training to end-users on IT tools, systems, and best practices.
- Ensure all tickets are closed on time etc.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support roles (5 years +) with a strong technical background in troubleshooting hardware, software, and network issues.
- Proven experience in leading and managing IT support teams on a national scale.
- In-depth knowledge of IT support processes, tools, and best practices.
- Strong communication and interpersonal skills with the ability to liaise effectively with cross-functional teams and external stakeholders.
- Certifications such as ITIL, CompTIA A+, and Microsoft Certified: Modern Desktop Administrator Associate are advantageous.
- Proficiency in supporting Windows and Mac operating systems, Microsoft Office Suite, and other standard business applications.
- Strong analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks effectively.
- Experience in professional cybersecurity environment is a plus
Method of Application
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