Lagoon Hospital was first established in 1986 with Lagoon Hospital Apapa, now the flagship hospital, followed by Lagoon Hospital Ikeja and Lagoon Hospital Victoria Island. The Group has since added 2 new locations: Lagoon Clinics in Adeniyi Jones, Ikeja and Lagoon Specialist Suites in Victoria Island bringing a total of 5 locations to date. Lagoon Hospitals pioneer advanced medical care in Nigeria and are committed to the highest standards of professionalism and service. The hospitals are equipped to perform all forms of surgical procedures including those that are only possible at very few specialised hospitals in the United Kingdom and USA and they continue to invest in high quality specialty services. Lagoon Hospitals is driven by a single thrust, to provide the best standards of patient care. It is this passion that has led to the development of unique specialties across medical disciplines, within the Lagoon Hospitals Group. These specialties include orthopedics & Trauma, General Surgery, Critical Care, Medical & Surgical Oncology, Urology, Cardiology, Obstetrics & Gynaecology and Pediatrics. Lagoon Hospitals are part of the Hygeia group, Nigeria’s foremost private integrated healthcare services provider, which also has Hygeia Health Maintenance Organisation (HMO), Hygeia Community Health Care and Hygeia Foundation within the group.
- The job holder will play a key role in supporting our critical IT infrastructure, ensuring smooth operations and scalability across all our hospital locations.
Summary of Responsibilities
- Assist senior IT staff with the installation, configuration, and maintenance of Active Directory Services for user and group management.
- Support the virtualized environment by provisioning, configuring, and troubleshooting virtual machines.
- Assist with the management and maintenance of NAS storage solutions.
- Gain experience with both Microsoft Azure and AWS cloud services, including basic deployments and management tasks.
- Support the migration of on-premises workloads between multiple Cloud & Local Environments (Private cloud, Azure & On-premise) ensuring efficient and secure transitions.
- Participate in the maintenance and troubleshooting of LAN and WAN network infrastructure.
- Assist with endpoint administration tasks, including operating system deployments, patching, and configuration management.
- Provide first-line technical support to end-users via phone, email, and in-person assistance.
- Document IT procedures and troubleshoot user issues efficiently.
- Participate in the documentation and maintenance of a comprehensive infrastructure documentation library.
- Participate in system monitoring and maintain awareness of potential security threats.
- Assist with the implementation and enforcement of IT security policies.
- Communicate effectively with all stakeholders, including IT staff, department heads and hospital leadership where necessary
Key Performance Indicators/Performance Goals
- Maintain a high user satisfaction rating through prompt and effective resolution of user issues.
- Contribute to achieving and maintaining high system uptime across all IT infrastructure components.
- Resolve user tickets within established timeframes.
- Maintain accurate and up-to-date IT documentation.
- Participate in maintaining a secure IT environment by following security protocols and reporting potential security breaches promptly.
Job Qualification
- Bachelor’s degree in computer science, Information Technology, or a related field.
- A+ and Network+ certifications preferred.
- A minimum of 2-3 years of experience in IT infrastructure, with a strong understanding of network concepts (LAN, WAN, TCP/IP)
- In-depth knowledge of enterprise resource planning (ERP) systems is a strong plus.
- Strong experience with Windows Server operating systems and Active Directory Domain Services.
- Experience with virtualization technologies (VMware, Hyper-V).
Core Competencies
- Ability to prioritize tasks, manage multiple projects, and meet deadlines.
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills with great attention to details
- Strong analytical, organizational, and multi-tasking skills
- Energetic, highly self-motivated, and able to work independently, efficiently and productively.
Method of Application
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