AB Microfinance Bank Nigeria is a foreign-owned financial institution, based in Lagos state, which offers a broad range of financial services to micro, small and medium scaled business.
Main Responsibilities
- 1st line support for staff on service requests and incidents
- Escalate unresolved issues/requests to 2nd Line in a timely manner.
- Ensure continuity of banking operations via high quality customer service
- Assist with on-boarding of new users, movement, leave plan, and exit of staff.
- Assist in maintaining inventory of all equipment and related stock.
- Ensure compliance to operating procedures.
- Installation of software on systems and servers for branches and Head Office
- Maintenance of File Server and user rights
- Assign users and computers to proper groups in Active Directory
- User and profile maintenance on the Active Directory
- Installation & Update Maintenance of Anti-virus software for all users
- Windows Patch And Anti-virus Updates for all computer hardware
- Perform timely workstation hardware and software upgrades as required.
- Ensure and maintain internal IT Operations security as it relates to general information security policies and guidelines.
Necessary Experience, Skills and Knowledge
- Minimum educational qualification of OND in Computer Science or any other related discipline
- At least two years of relevant experience in a similar environment
- I.T. all-rounder with in-depth knowledge of technical hardware, Microsoft Operating System (Win 7-10, Win Server 2008-2012), Office Suite software (MS 2007-2013)
- Experience with Win SQL 2008/2012 R2 or other database platforms would be an asset.
- Proficient in troubleshooting issues relating to hardware and software
- Should be familiar with Active Directory.
Method of Application
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