For 15 years we have been building and managing telecommunications towers that are the essential backbone of mobile telecommunications in Africa - the leapfrog technology driving economic development, prosperity and self-sufficiency across the continent. Right now, IHS is leading a new telecoms service sector driven by the growth of middle class business and consumer demand for mobile and data. We are the partner of choice for Africa’s and the world’s leading network operators because they demand the widest reach and highest reliability for their customers, and the highest standards of governance and operational excellence for themselves. Our long-term contracts and strong sustainable cash flows mean IHS is a unique, low risk entry point for investment in Africa. Over the last four years, IHS has brought over US$5 billion of investment to the continent. Our belief is that the future economic and social development of Africa will be exponentially accelerated by mobile connectivity, and our team of over 1,000 engineers in five countries is focused on making this happen. We are committed to developing our people and the communities we serve, and to help people and businesses across the region build a powerful, prosperous future - by Africa and for Africa. IHS is Africa’s leading mobile infrastructure company. Founded in 2001 by an experienced team of engineers and business people, IHS serves clients responsibly in the building and managing of effective telecommunications infrastructure and by employing the highest quality people, services and equipment.
Job Purpose
- The RMS Manager is responsible for overseeing the smooth operation and reliability of the Remote Monitoring System (RMS). This role entails leading a team of RMS analysts, conducting daily checks, validating incident resolution, and driving root cause analysis to ensure the system's integrity and functionality. The RMS Manager must possess strong leadership skills, a deep understanding of monitoring systems, and a proactive approach to problem-solving.
Responsibilities
- Lead and manage a team of RMS analysts, providing guidance, coaching, and support to foster a high-performing and cohesive team environment.
- Monitor key performance indicators (KPIs) and metrics to track progress, evaluate performance, and make data-driven decisions to achieve departmental targets.
- Oversee the daily sanity checks of the RMS, ensuring timely detection and resolution of errors or abnormalities in system performance or data.
- Review system alerts and reports to maintain the accuracy and reliability of data, implementing enhancements as needed to optimize system performance.
- Monitor the progress of assigned incidents, providing guidance and support to facilitate timely resolution and minimize operational disruptions.
- Validate the resolution of incidents and problems within the RMS, ensuring that reported issues are effectively addressed and resolved to meet quality standards.
- Collaborate closely with cross-functional teams to develop and implement corrective and preventive actions based on RCA findings, fostering collaboration and knowledge sharing.
- Drive a culture of continuous improvement within the RMS team, encouraging creativity, initiative, and proactive problem-solving.
- Manage relationships with RMS vendors, including oversight of vendor performance, and resolution of any issues or concerns.
- Collaborate with vendors to ensure the effective delivery of services, adherence to contractual obligations, and alignment with organizational requirements.
- Reconcile and produce monthly system Key Performance Indicators (KPIs), ensuring accuracy and completeness of data.
- Perform other tasks and duties as assigned by the line manager.
Qualifications
- 1st degree in Electrical/Telecommunication Engineering/Computer Science or related discipline
- 4 - 8 years related experience
Method of Application
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