Aldreda Fields Ltd (AFL) is licensed by the Nigerian Communications Commission (NCC) to provide and operate Open Access Metropolitan Fibre Cable Network Services in Nigeria. Our objective is to deepen broadband penetration in Lagos through the provision of an Open Access fibre-optic network infrastructure.
Responsibilities
- Monitor all networks 24/7 to ensure optimal performance; faults detection, analysis, troubleshooting, escalation and resolution of all Base Station Subsystems or Nodes Such BTS, BSCs and Power Equipment (Intrusion, Rectifiers, etc)
- Provide real time performance/management of all Base Station Subsystems (BTS) network elements for effectiveness and provision of daily reports for the next action to be carried out to improve network quality.
- Identify malfunctioning BSS network element for overall efficiency using various management tools.
- Escalate unresolved site issues to the NOC/Support Coordinator and/or Manager
- Provide solution and analyse all faults (proactive/reactive) to all power related issues at BTS sites; escalating where faults cannot be fixed and working within committed Service Level Agreement (SLA).
- Ensure that power related alarms, high temperature alarms, smoke alarms and intruder alarms on cell sites are correctly escalated and followed up until there is a resolution in line with the Service Level Agreement (SLA).
- Assign faults tickets to the appropriate field engineers/technicians and follow up on tickets to ensure a speedy response as stated in the Service Level Agreement (SLA).
- Review and general clean-up of Ticket queue.
- Monitor real time site alarms
- Collate and prepare hourly reports on network monitoring, problem resolution and site outage recorded at all sites.
- Maintain excellent network performance by using AFL’s software.
- Integrate and configure all BTS Sites to the Company’s software, while testing its performance.
- Improve overall system efficiency using the Central Monitoring System (CMS Software) by running appropriate command to check power alarms and specific status of site in real time.
Method of Application
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