IPT PowerTech Group delivers specialized solutions to the power, industrial and telecom sectors in the Middle East, Africa and neighboring countries. Since our inception in Lebanon in 1993, we have grown into a leading group, combining power expertise with telecom infrastructure specialization. Today, we are market leaders in providing power solutions and specialty batteries, telecom infrastructure and managed services. Our self-manufactured enclosures have allowed us to successfully implement and create new concepts in space and energy efficiency and site renovation, and have further allowed us to create customized energy efficient/hybrid and renewable energy solutions. Headquartered in Beirut, Lebanon, IPT PowerTech has expanded its presence to the entire region and is now present in 11 countries. For the past 20 years, we have climbed up the steps of success with an unfailing respect for the company’s values: the uncompromised excellence of our services, the agility of our mind in adapting to change, the efficiency of our work, and the integrity with which we do it all. We have invested and acquired new companies, reached new markets, expanded our area of expertise and considerably grew our customer base. Today, we are proud to be the unique solution provider in our sector that offers complete in-house products and services. Our achievements go a long way: we have implemented more than 25,000 power and battery systems, 7,000 renewable energy and hybrid solution sites, 4000 sites on full turnkey basis, 1500Km of fibre optic networks... Installed across the region, our self-manufactured enclosures have allowed us to successfully implement and create new concepts in space and energy efficiency. In the past 3 years, we have deployed more than 15,000 cabinets across the region as special and customized site infrastructure solutions. We take pride in our professional team exceeding 1,700 experts. And it is with their dedication that our portfolio, to date, encompasses thousands of implemented projects, delivered to more than 80 operators and vendors in more than 50 countries. Our regional coverage coupled with our extensive expertise in supply chain management, field implementation and power systems, have made us one of the most capable companies in handling the most complicated and versatile projects in the MEA region and its neighboring countries.
Purpose of the Job (Brief)
- The role of the NOC Operator is to provide support in the functions of passive infrastructure network surveillance/monitoring escalation and reporting to ensure target KPIs for infrastructure availability are met and maintained
Essential Functions
- Monitoring, escalating and providing necessary assistance to field engineers in ensuring 99.99% availability of sites.
- Managing and maintaining IPI’s monitoring systems and providing status and performance reports on
- Network, ISP services and facilities
- Executing fault handling and escalations, while identifying and responding to faults on the systems and networks in liaison with contractors
- Conducting routine checks by logging details of Generator Run hours, Diesel Levels and routine services while validating references and monitoring templates.
- Ensuring detailed implications of MTTR in order to surpass SLAs
- Providing Tier-3 support for co-location sites.
- Interpreting external alarms to ensure availability of power on all sites
Qualifications/Skills/Abilities
- Should be a very good team player
- Self-motivated and resilient
- Good people management skills
- Ability and willingness to work shift hours (day and night shifts)
- Good decision making skills
- Should demonstrate incident ad problem resolution skills
- Should be able to use initiative
- Good organizational skills
- Very good written and verbal communication skills-must be a clear communicator
- Ability to work with remote teams
- Ability to work without supervision
Must have:
- First Degree in Electrical/Telecommunications/ Computer/Information Systems or any related discipline
Working Experience:
- 1-3 years’ experience in similar role in telecom sector.
- Experience in NOC operations and handling will be an added advantage.
- Experience in service delivery and support process handling will be an added advantage.
Method of Application
Signup to view application details.
Signup Now
