Infytel Communications Ltd. is a leading information technology company that specializes in providing industry-focused solutions integrated with leading-edge ICT solutions to clients in the government, financial services, real estate, hospitality, and other sectors.
Responsibilities
- Leverage 10+ years of experience in application support to provide exceptional technical support to end-users throughout the Actimize implementation lifecycle (pre-go-live, go-live, post-go-live).
- Partner with Business Analysts and Developers to gain thorough understanding of Actimize functionalities and configurations specific to the client's implementation.
- Collaborate with the implementation team to ensure a smooth transition from development to user acceptance testing (UAT) and production rollout.
- Develop and maintain comprehensive user documentation for
- Actimize, including FAQs, troubleshooting guides, and quick reference materials.
- Provide first-line technical support to end-users, resolving inquiries, troubleshooting issues, and escalating complex problems to the development team.
- Analyze user feedback and identify opportunities for system improvement and configuration optimization.
- Participate in knowledge transfer sessions to train new support staff on Actimize functionalities and support procedures.
- Monitor system performance, identify potential issues, and proactively address them to minimize disruptions.
- Stay up-to-date on the latest Actimize releases, updates, and best practices to ensure efficient support.
Qualifications
- Bachelor's degree in Computer Science, Information Technology (IT), or a related field (preferred).
- 10+ years of experience in application support with a demonstrated ability to troubleshoot and resolve complex technical issues.
- Experience supporting financial services applications or risk management solutions is a plus.
- Working knowledge of Actimize functionalities or a similar financial crime risk management platform is highly desirable.
- Excellent problem-solving and analytical skills with a strong focus on customer satisfactio
Method of Application
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