CapitalSage is an integrated digital financial service group, providing people-driven empowerment and inclusive solutions for individuals and businesses for sustainable value and wealth creation in Africa. We retail world-class technologies to African businesses and individuals so that they can prosper and realise their full potential. Our agenda is anchored on three significant pillars - financial inclusion, entrepreneurial development and wealth creation - steered by the force of innovative technology.
- The Senior Technical Support Engineer is responsible for providing high-level technical support to our customers.
- This role will work closely with customers to troubleshoot and resolve complex technical issues, and will also provide training and documentation on our products and services.
Responsibilities:
- Provide technical support to end-users on various IT issues including hardware, software, networking, and peripherals.
- Respond to and resolve IT support tickets promptly while maintaining high levels of customer satisfaction.
- Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
- Administer user accounts, permissions, and access rights by company policies.
- Collaborate with team members to identify recurring issues and implement proactive solutions.
- Assist in the deployment and maintenance of software applications and updates.
- Contribute to documentation efforts including user guides, knowledge base articles, and system configurations.
- Participate in IT projects as assigned, ensuring timely completion and adherence to project requirements.
- Stay informed about emerging technologies and industry best practices to continuously improve IT support services.
Requirements
- Bachelor's degree in computer science, engineering, or a related field
- 5+ years of experience in technical support
- Proficiency in troubleshooting hardware, software, and network issues.
- Good networking knowledge (DHCP, DNS, IP, etc)
- Solid understanding of Windows, Linux, and MacOS operating systems.
- Experience with Active Directory, Intune, Office 365, Azure, Exchange Online, JIRA, Slack, and other enterprise IT systems.
- Strong interpersonal and communication skills with the ability to interact effectively with users at all levels.
- Ability to prioritize tasks and manage time efficiently in a dynamic work environment.
- Proven ability to work independently as well as collaboratively within a team.
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
Method of Application
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