Tezza”(te-zza) from the Italian word "Completezza” embodies our commitment to providing IT and Business Solutions that are comprehensive, through and complete. We specialize in providing personalized Software Quality Assurance and Testing Services within a streamlined, phased delivery channel. With a primary goal of putting technological solutions to work in practical ways that ensures a healthy bottom-line our solutions reflect a deep understanding of real-world business challenges. Working in conjunction with our clients we are able to create and implement result-oriented personalized solutions.
Roles and Responsibilities
Day-to-Day Operations and Maintenance:
- Support and Maintenance: Manage the day-to-day operations, including monitoring the platform’s health, ensuring system stability, and handling any issues or requests that arise.
- Collaboration: Work closely with other teams, including developers, business analysts, and operations, to ensure the platform runs smoothly and to address any challenges that arise.
Configuration and Customization:
- System Configuration: Configure the ServiceNow platform to meet the business’s needs by installing and maintaining out-of-the-box process applications and creating custom applications.
- Customizing UI/UX: Create and customize user interfaces (UI policies, actions, scripts, pages) and business rules to improve user experience and meet business requirements.
- Workflows and Automation: Develop and implement workflows for task management and process automation to streamline operations.
Security and Access Control:
- System Security: Implement and manage security protocols such as access control rules, user roles, password encryption, and audit logs to ensure data protection.
- User Administration: Manage user accounts, define user groups, assign appropriate roles, and control access to data and features based on roles and permissions.
System Monitoring and Maintenance:
- Performance Monitoring: Continuously monitor the system to identify performance issues and ensure optimal functioning.
- System Upgrades and Patches: Manage updates, patches, and upgrades for the platform to keep it current with new features and security improvements.
Data Management:
- Data Integrity: Oversee the management and integrity of the data within the ServiceNow platform. This includes importing, exporting, archiving, and ensuring the proper structure of data tables and columns.
- Integration with Third-party Apps: Integrate ServiceNow with third-party applications and data sources to ensure smooth data flow and enhance platform functionality.
Training and Documentation:
- End-user Training: Develop and implement training programs for end-users to ensure they can use the platform efficiently.
- Documentation: Maintain documentation for configurations, workflows, and customizations to ensure that future administration and troubleshooting can be done effectively.
Technical Support:
- Troubleshooting and Issue Resolution: Provide technical support by resolving incidents, requests, and problems related to the ServiceNow platform.
- Collaboration with Developers: Work with developers to create and test solutions, including custom applications and integrations, to meet evolving business needs.
System Customization and Development:
- Creating Custom Applications: Design and develop custom applications within the ServiceNow platform to address specific business requirements.
- Integrating Business Rules: Write and manage business rules that define how data and processes should behave within the platform.
Core Configuration:
- System-wide Configuration: Make critical changes to the platform’s core configuration settings, which affect the entire system, including modifications to out-of-the-box applications.
Handling Service Requests
- Customer Requests: Address and resolve service requests submitted by users, ensuring timely and efficient resolution.
Skills and Knowledge Required
- Technical Skills: ServiceNow platform features, system administration, and configuration.
- Experience: Minimum of 4 years of experience in a similar role
- Security and Access Management: Understanding of security settings, roles, and access controls.
- Problem-Solving and Critical Thinking: Ability to troubleshoot complex issues and resolve them quickly.
- Communication: Strong collaboration and communication skills for working with cross-functional teams and end-users.
Method of Application
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