IT Horizons Ltd is a company with diverse talents and skills on existing, recent and upcoming technologies worldwide. We are a team of young, vibrant, ambitious but experienced professionals who deal with everything relating to technologies especially information communication technologies (ICT). In addition, we have the ability to update with latest trends and requirements of our esteemed clients. Our company established in 2010, had been driven by innovations and excellence, and with its rapid rate of success and customers’ requirements, we were fully incorporated into a private limited company in 2012 with the aim of helping organizations in achieving their goals by providing optimum technological solutions while reducing total cost of ownerships.
Responsibilities
- Speaking with customers via email, phone, physical meetings for initial requirement capture
- Builds relationships especially on C-level with customers and global partners that result in superior solutions and deeper loyalty and adoption of ITH’s solutions
- Maintain strong relationships with OEMs, in-market field sellers, partner under your area of concentration
- Keep up to date with various OEM product announcements and sales incentives and program under your area of coverage
- Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
- Support sales team, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by Presales Lead or Sales Lead
- Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the organization
- Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers
- Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements
- Opportunistically pursues additional business development opportunities within clients. Collaborates with sales to ensure these opportunities are effectively covered and advanced
- Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported
- Maintains high customer satisfaction ratings that meet company standards
- Completes required training and development objectives within the assigned time frame
- Product presentations and demonstrations
- Deliver Proof of Concepts (POC)
- Support with technical qualification of sales opportunities
- Strong knowledge of Compute, Backup/DR, System and Microsoft Solutions
- Knowledge of Network, Wireless, Collaboration, and Security Solutions
- Recognize and actively seek ways to exploit IT to address complex business, organizational and technical issues
- Establishing the customer environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
- Design and implementation of new solutions and improving resilience of the current environment
- Configure and install various network devices and services as may be required
- Perform maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
- Provide Level 2/3 support and troubleshooting to resolve issues
- Support of on-site engineers and end users/customer
- Liaising with project management teams, third-line engineers
- Investigate and resolve problems for services within your own area of responsibility; communicate to colleagues as appropriate, following ITIL processes; manage major network-related incidents and bring them to a satisfactory closure
- Liaise with vendors and other IT personnel for problem resolution
- Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
- Other duties may be assigned by your supervisor and management.
Requirements
- University degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or other related courses or numerate disciplines
- MSc will be an added advantage
- Minimum of 5 years of experience
- Proven hands-on experience on compute system projects
- In-depth knowledge of the compute solution (server, storage, virtualization, cloud, backup, disaster recovery, converge/hyperconverge system, Microsoft solutions)
- Hands-on experience with monitoring, compute system diagnostic and compute system analytics tools
- Virtualization Certificate (VMware/Microsoft/Nutanix/RedHat)
- Storage Certificate (DellEMC/IBM/NETAPP)
- Server Certificate (DellEMC/IBM/HPE)
- Cloud Certificate (AWS/Azure/Oracle/Google)
- Backup Solution Certificate (CommVault/Veeam/Quest/IBM/DellEMC/Symantec/Veritas)
- Network Certificate (Cisco/Fortinet/Brocade)
- VCP/MSCE/ITIL/NPP
- ITIL
- Analytical and problem-solving ability
- Organizational skills and the ability to prioritize your workload
- Good at organizing and multitasking and prioritize under pressure
- Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organization
- Able to explain technical problems in a simple term
- Work well with people and willingness to travel.
Method of Application
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