Blue Pearl Consulting is a boutique management consulting firm with a focus on helping businesses achieve sustainable competitive advantages. Mission: To be fanatical about solving problems and delivering superior solutions to our clients that maximize bottom line results. Vision: To be the go-to trusted partner for our clients, providing strategies and actionable solutions that position them for sustainable growth. Values: Integrity - We do the right thing, without compromise and without regards to consequences.
Job Description
- We are seeking an experienced Storage and Backup L2 Engineer to provide Level 2 support for our storage and backup infrastructure.
- The ideal candidate will be responsible for maintaining, optimizing, and troubleshooting storage systems and backup solutions to ensure data availability, protection, and recovery.
Key Responsibilities
Storage Management:
- Administer and manage storage systems, including SAN (Storage Area Network) and NAS (Network Attached Storage) environments.
- Monitor storage infrastructure to ensure optimal performance, capacity utilization, and availability.
- Perform configuration, provisioning, and de-provisioning of storage resources based on business requirements.
- Implement and maintain storage policies and procedures to support data retention, availability, and performance.
Backup Administration:
- Oversee backup operations to ensure data is regularly and successfully backed up according to defined schedules.
- Conduct routine backup testing and validation to confirm data recover-ability and integrity.
- Troubleshoot backup failures and restore data as needed, coordinating with IT teams as required.
- Ensure backup policies are aligned with disaster recovery and business continuity objectives.
Troubleshooting and Incident Resolution:
- Provide Level 2 support for storage and backup-related incidents, diagnosing and resolving issues promptly.
- Work with Level 1 support to handle escalated storage and backup tickets and provide technical guidance.
- Engage with Level 3 or vendor support teams for complex issues that require escalation.
Performance Monitoring and Optimization:
- Utilize monitoring tools to track storage and backup system performance, identifying and addressing potential bottlenecks.
- Conduct regular audits and reviews to identify opportunities for system optimization and efficiency improvements.
- Implement performance tuning techniques to maximize the efficiency of storage and backup resources.
Security and Compliance:
- Enforce data security protocols to protect sensitive data, ensuring compliance with regulatory standards.
- Manage access control for storage systems, ensuring only authorized personnel have access.
- Participate in security and compliance audits, providing relevant data and documentation.
Documentation and Reporting:
- Maintain accurate documentation of storage and backup configurations, policies, and procedures.
- Prepare regular reports on storage usage, backup success rates, and capacity planning forecasts.
- Document incident response steps and resolutions for future reference.
Qualifications
- Education: Bachelor's Degree in Computer Science, Information Technology, or a related field (preferred).
- Experience: Minimum of 3 years in storage and backup administration, with at least 1-2 years in an L2 support capacity.
- Certifications: Relevant certifications such as EMC, NetApp, or Commvault certifications are a plus.
Skills and Competencies:
Technical Skills:
- Strong understanding of storage technologies, including SAN, NAS, and DAS.
- Proficiency in storage management tools and backup software (e.g., NetBackup, Commvault, Veeam, EMC, or IBM Spectrum).
- Familiarity with storage protocols, such as iSCSI, Fibre Channel, and NFS.
- Knowledge of backup and recovery best practices, retention policies, and disaster recovery procedures.
- Experience with monitoring tools and storage management platforms.
Soft Skills:
- Excellent problem-solving skills with the ability to troubleshoot complex storage and backup issues.
- Strong communication skills for effective collaboration with IT and business teams.
- Detail-oriented with strong organizational skills to handle multiple tasks and prioritize effectively.
Method of Application
Signup to view application details.
Signup Now
