To inspire the world with innovative technology,support and services that enrich peoples lives and contribute to a socially responsible, sustainable future.Providing products and services that give customers the best satisfaction
Job Summary:
- The Technical Engineer is responsible for providing technical expertise and support for products and services. This role involves designing, developing, testing, and maintaining technical solutions while also assisting customers and internal teams with technical issues and inquiries.
Key Responsibilities:
Technical Support and Troubleshooting:
- Provide technical support to customers and internal teams via phone, email, and on-site visits.
- Diagnose and troubleshoot hardware and software issues.
- Document and track issues, resolutions, and maintain a knowledge base for future reference.
- Collaborate with other engineers and developers to resolve complex technical problems.
Design and Development:
- Participate in the design and development of new products and features.
- Create detailed technical specifications and design documents.
- Conduct feasibility studies and cost-benefit analysis for new projects.
- Develop prototypes and conduct testing to ensure functionality and performance.
Implementation and Maintenance:
- Oversee the installation and configuration of hardware and software solutions.
- Perform regular maintenance and updates to ensure systems are secure and operating efficiently.
- Monitor system performance and address any issues that arise.
- Develop and implement strategies for system improvements and optimizations.
Project Management:
- Lead or participate in technical projects from conception to completion.
- Coordinate with cross-functional teams to ensure project milestones are met.
- Provide regular updates and reports on project status to management.
- Ensure all project documentation is complete and accurate.
Customer and Team Training:
- Develop and deliver technical training sessions for customers and internal teams.
- Create user manuals, guides, and other technical documentation.
- Stay up-to-date with the latest industry trends and technologies to provide cutting-edge solutions.
Qualifications:
- Education: Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.
- Experience: 3-5 years of experience in a technical engineering role.
Skills:
- Strong problem-solving and analytical skills.
- Proficiency in relevant programming languages and software (e.g., Java, Python, C++).
- Familiarity with hardware components and network systems.
- Excellent communication and interpersonal skills.
- Ability to read and interpret technical drawings and schematics.
- Certifications: Relevant certifications (e.g., Cisco Certified Network Associate, Microsoft Certified Systems Engineer) are a plus.
Attributes:
- Detail-oriented with a strong focus on quality.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Proactive and willing to take initiative.
- Ability to handle multiple tasks and prioritize effectively.
Method of Application
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