African Industries Group (AIG) is a diversified global conglomerate with a legacy of 51 years of business excellence and sustainable growth. It is headquartered in Lagos, Nigeria. It has been contributing to Nigeria’s socio-economic growth and industrial development and is equally committed towards the nurturing and development of the local community.
Job Overview
- We are seeking a skilled and dedicated Technical Support Engineer to join our team and oversee the management and maintenance of our CCTV (Closed-Circuit Television) systems.
- As a Technical Support Engineer, you will play a crucial role in ensuring the reliability and functionality of our CCTV infrastructure, resolving technical issues, and providing excellent customer support to our clients. This role requires strong technical expertise, problem-solving skills, and a commitment to delivering high-quality service.
Key Responsibilities
CCTV System Maintenance:
- Perform routine inspections, maintenance, and troubleshooting of CCTV equipment, including cameras, DVRs, NVRs, and associated components.
- Ensure that all CCTV systems are functioning correctly and proactively identify and address potential issues.
Technical Support:
- Provide technical assistance and support to clients and end-users in a timely and professional manner.
- Diagnose and resolve technical issues related to CCTV systems, including hardware and software problems.
- Assist in remote troubleshooting and guide clients through problem resolution.
System Upgrades and Installations:
- Collaborate with the installation team to set up and configure new CCTV systems.
- Perform software upgrades and firmware updates as needed to maintain system security and functionality.
Monitoring and Reporting:
- Monitor CCTV system performance, recording, and storage capacity.
- Generate reports on system status, incidents, and maintenance activities.
Customer Interaction:
- Maintain positive client relationships through effective communication and responsive support.
- Provide training and guidance to clients and end-users on CCTV system usage.
Documentation:
- Create and maintain documentation, including system configurations, troubleshooting guides, and maintenance records.
Security and Compliance:
- Ensure that CCTV systems comply with relevant security and privacy regulations.
- Implement security best practices to protect video data and prevent unauthorized access.
Collaborative Teamwork:
- Work closely with other technical support engineers, field technicians, and the IT team to resolve complex issues and provide seamless service.
Qualifications
- Bachelor's Engineering Degree in a related field or equivalent work experience.
- Proven experience in technical support or maintenance of CCTV systems.
- Knowledge of CCTV hardware, software, and networking.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Familiarity with relevant industry standards and regulations is a plus.
- Industry certifications such as CCTV Technician Certification are desirable.
Method of Application
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