As a trusted IT service provider, we help organizations build, scale, and secure their digital infrastructure to meet their business goals.
Key Responsibilities:
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Monitor and maintain the organization’s IT infrastructure, including servers, internet, and email systems.
- Provide first-line support to staff and customers on hardware and software-related issues.
- Troubleshoot system and network problems and diagnose and solve hardware/software faults.
- On-site installation, set-up, support, and delivery of hardware and software to the client
- Respond to and log calls, escalating calls as required with key support vendors and clients
- Maintain records/logs of repairs and fixes, and maintenance schedule.
- Provide one-on-one training when required
- Ensure security of data, network access, and backup systems.
- Set up new user accounts and profiles and deal with password issues.
- Manage software licenses and updates, and ensure compliance with IT policies.
- Recommend and implement improvements to IT systems and processes.
- Liaise with IT vendors and service providers to ensure timely support and maintenance.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 1-3 years of experience in a similar IT support or systems administration role.
- Strong understanding of computer systems, mobile devices, operating systems (Windows/Mac), and networks (LAN/WAN).
- Experience with troubleshooting hardware, software, and network issues.
- Familiarity with Microsoft 365, Google Workspace, antivirus, and backup solutions.
- Knowledge of basic cybersecurity practices and data protection principles.
- Strong problem-solving, communication, and interpersonal skills.
- Ability to work independently and collaboratively in a team-oriented environment.
- Experience with ERPs or business management systems.
- Basic knowledge of web and server administration.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are an added advantage.
- Professional fluency in English is essential, both written and spoken.
- Successful candidate MUST be available to resume immediately.
We expect applications and CVs to come from applicants living in any of these areas in Lagos: Ikeja, Oshodi, Ilupeju, Anthony, Dopemu, Agege, Maryland, and Ojota axis.
Method of Application
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