Tropic Dreams is a full-service digital transformation agency based in Lagos, Nigeria. We are passionate about helping businesses undergo a digital revolution in all tiers of their operations by providing cutting-edge technology tools, training and services.
Job Description
- As a Technical Implementation and Support Staff, you will play a pivotal role in the successful deployment and ongoing support of Cloud applications for our clients.
- This multifaceted position requires a deep understanding of technical solutions, hands-on implementation skills, and a commitment to delivering exceptional support experiences.
Responsibilities
- Collaborate with clients to understand their business processes and technical requirements.
- Configure and customize Cloud applications to align with client-specific workflows.
- Lead end-to-end implementation projects, ensuring successful deployment within specified timelines.
- Provide ongoing technical support to clients, addressing inquiries and resolving issues promptly.
- Troubleshoot and diagnose technical problems related to Cloud applications.
- Collaborate with cross-functional teams to ensure timely resolution of client issues.
- Conduct training sessions for clients to ensure effective and informed use of Cloud applications.
- Develop training materials and documentation for clients' reference.
- Manage data migration processes, ensuring the secure and accurate transfer of client data to Cloudapplications.
- Implement data integrity checks and validation procedures.
- Maintain comprehensive documentation of configurations, customizations, and workflows.
- Provide clients with clear and concise documentation for their implemented solutions.
- Knowledge of Zoho is an added advantage.
Requirements
- Interested candidates should possess a Bachelor's Degree with 1-3 years experience.
- Proven experience in implementing and supporting Cloud applications.
- Strong technical background with expertise in Cloud based SAAS products.
- Excellent problem-solving skills and attention to detail.
- Effective communication skills, both written and verbal.
- Ability to work collaboratively within a team and independently.
Method of Application
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