Telematics Success Manager at Max.ng

MAX is on a mission to fix Africa’s notorious last-mile delivery and online-retail problems by using mobile and web platforms to connect consumers, retail businesses and independent drivers in real-time. We are eliminating all logistics and technology barriers that have historically prevented retail businesses in Africa from realizing their full potential.

Job Overview:

• The Telematics Success Manager is responsible for ensuring the successful implementation, management, and optimization of telematics systems across fleet and other Asset types within the business.
• This role requires a blend of technical expertise, project management skills, and customer service acumen to maximize the efficiency, safety, and cost-effectiveness of Telematics operations.

Key Responsibilities:

Telematics System Implementation:

• Oversee the installation and integration of telematics hardware and software across the fleet & All Asset types.
• Collaborate with Technology and operations teams to ensure seamless integration with existing systems.
• Ensure 100% compliance with Telematics processes and systems across all MAX Locations

Data Analysis and Reporting:

• Analyze telematics data to identify trends, inefficiencies, and opportunities for improvement.
• Prepare and present detailed reports on fleet performance metrics, including fuel consumption, State of Charge, Uptime Availability, route efficiency, and driver behavior.

Performance Monitoring:

• Continuously monitor telematics data to ensure optimal Asset performance.
• Identify and address any issues or anomalies in real-time.

Training and Support:

• Provide training and support to drivers and fleet managers on the use of telematics systems.
• Develop and maintain user manuals, training materials, and best practice guides.

Stakeholder Communication:

• Act as the primary point of contact for telematics vendors and service providers.
• Liaise with internal stakeholders to ensure alignment of telematics initiatives with broader business goals.

Compliance and Safety:

• Ensure compliance with relevant regulations and standards related to telematics and fleet operations.
• Promote a culture of safety through the use of telematics data to improve driver behavior and reduce accidents.

Continuous Improvement:

• Lead continuous improvement initiatives to enhance the functionality and utilization of telematics systems.
• Stay updated on industry trends and emerging technologies to keep the fleet at the forefront of innovation.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, Logistics, or a related field.
• Proven experience in fleet management, telematics, or a related role.
• Strong analytical skills with the ability to interpret complex data sets.
• Excellent project management and organizational skills.
• Effective communication and interpersonal skills.
• Proficiency in telematics software and tools.
• Knowledge of fleet safety and compliance standards.

Method of Application