IT Manager at EMEL

The Emel Group is one of Nigeria's leading business conglomerates with a major presence across diverse sectors including Consumer Products, Corporate Services and Infrastructure. For over four decades, the Group has made a significant contribution to the country’s economy and inspired the trust of millions of Nigerians as a provider of quality goods at an affordable price. What began in 1966 as a humble, family-run trading enterprise has today grown into a professional powerhouse with over 400 employees, led by a highly qualified and globally experienced senior management team. The Emel Group's headquarters are situated in Lagos, the commercial capital of Nigeria and supported by solid infrastructure including two manufacturing units and several warehouses. The Group also has extensive operations in China, Hong-Kong and India. Constant innovation, strategic partnerships and a customer focussed approach have been the cornerstones of the Group’s phenomenal growth. Ever since its inception, Emel has enjoyed successful alliances with its Trade Partners’ in order to provide the Nigerian marketplace with world class products and services. The Group’s partners include global companies and locally established dealers and distributors.

Job description

• The IT Manager is responsible for overseeing all technology operations within the organization, including the maintenance and support of hardware, software, network systems, and IT infrastructure.
• The role also involves regular inventory reporting, conducting staff IT training, and ensuring seamless digital operations to support hospital efficiency and service delivery.

Key Responsibilities
Hardware Management:

• Ensure all IT hardware (computers, printers, UPS, routers, CCTV, biometrics, etc.) are functional and well-maintained.
• Conduct periodic preventive maintenance and troubleshooting.
• Recommend and oversee upgrades or replacements of outdated equipment.

Software Administration:

• Install, configure, and maintain hospital software applications (e.g., EMR, billing, HR, inventory systems).
• Ensure proper software licensing, updates, and security compliance.
• Provide user support and resolve software-related issues promptly.

Networking and Infrastructure:

• Manage LAN/WAN, wireless connectivity, and internet uptime across the facility.
• Monitor network performance, conduct troubleshooting, and coordinate with service providers as necessary.
• Maintain firewalls, switches, and routers for optimal network security.

IT Inventory and Reporting:

• Maintain up-to-date inventory of all IT assets (hardware & software).
• Submit detailed monthly reports on IT inventory status, usage, issues, and recommendations.
• Track and log all IT interventions and service requests.

Staff Training and Support:

• Organize periodic training sessions for staff on IT systems, cybersecurity, and best practices.
• Onboard new staff with IT orientation (email setup, software access, data policies).
• Serve as first-line support for all IT-related queries from staff.

Data Security and Backup:

• Implement data protection strategies, backups, and recovery protocols.
• Monitor for cybersecurity threats and enforce IT policies.
• Ensure confidentiality and integrity of patient and administrative data.

Vendor and Contract Management:

• Liaise with IT vendors and service providers for equipment procurement, repairs, and services.
• Ensure SLAs (Service Level Agreements) are met by external IT support partners.

Key Skills & Requirements

• Degree or Diploma in Computer Science, Information Technology, or related field.
• Minimum of 3 years of experience in IT management (preferably in healthcare).
• Strong knowledge of hardware systems, networking, and enterprise software.
• Excellent troubleshooting and communication skills.
• Ability to multitask and work under pressure.
• Familiarity with data protection laws and hospital information systems is an advantage.

Method of Application

Signup to view application details. Signup Now