SterlingPRO is a service organization that assists businesses achieve success and improved productivity by harnessing the wealth of opportunities in information technology particularly software and e-business solutions. SterlingPRO supports organizations to build world-class state-of-the-art applications, portals and add-ins that transform the way they do business and certainly improves their bottom line. We provide innovative, market-relevant and industrialized technology consulting solutions that drive high performance. We deliver solutions that organizations need to positively impact business outcomes, from developing an IT strategy to solutions for optimizing the IT infrastructure and applications. And we help clients to put a premium on the improvements that will have the most impact.
Responsibilities
- Possessing specialist knowledge of operating systems, devices, applications and software.
- Providing technical support to teams within the organization, and to external clients when required.
- Implementation support of software solutions at client site.
- Assisting with systems integrations.
- Identifying and resolving technical issues.
- Delivering regular and customised training to teams within the business.
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
- Maintaining and updating technical documents and procedures.
- Managing coordination at a local and international level where required.
- Preparing maintenance plans and upgrading schedules for the organization’s systems.
- Developing reports for teams across the business.
Job Qualifications and Criteria
- Candidate must be a B.Sc. graduate of Computer Science / Information technology or any other related course.
- Candidate must reside in Lagos; close proximity to Maryland is an advantage.
- Candidate must not be older than 28 years as at last birthday.
- Intimate knowledge of an organization’s computing systems
- Must have very good problem-solving skills.
- Ability to explain complex ideas to those with limited IT and systems knowledge.
- Exceptional verbal and written communication skills.
- Listening ability and patience.
- Extraordinary customer service and relationship management experience.
- Critical thinking skills.
Method of Application
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