The Dangote Group is one of the most diversified business conglomerates in Africa with a hard-earned reputation for excellent business practices and products' quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa. The Group's activities encompass: Cement - Manufacturing / Importing Sugar - Manufacturing & Refining Salt - Refining Flour & Semolina - Milling Pasta - Manufacturing Noodles - Manufacturing Poly Products - Manufacturing Logistics - Port Management and Haulage Real Estate Dangote Foundation Since inception, the Group has experienced phenomenal growth on account of quality of its goods and services, its focus on cost leadership and efficiency of its human capital. Today, Dangote Group is a multi-billion Naira company poised to reach new heights, in every endeavour competing with itself to better the past. The Group's core business focus is to provide local, value added products and services that meet the 'basic needs' of the populace. Through the construction and operation of large scale manufacturing facilities in Nigeria and across Africa, the Group is focused on building local manufacturing capacity to generate employment and provide goods for the people.
- Provide first-line support and troubleshooting for IT-related issues, including hardware, software, network, and other technical problems
- Escalate unresolved issues to the appropriate technical teams and track the progress of the resolution process
- Guide users on how to use IT systems and applications, including password resets and user account management
- Maintain accurate records of all incidents and service requests, including details of the diagnosis and resolution provided
- Monitor the performance and availability of IT systems and applications, identifying and reporting any issues or anomalies
- Provide remote support to off-site users and liaise with other IT teams to resolve any issues that may arise
- Participate in IT projects and initiatives as required, providing input on end-user requirements and testing new systems and applications
Requirements
Qualification and Experience
- Minimum of 3 years of experience in an IT technical support role
- Excellent problem-solving skills and ability to troubleshoot complex technical issues
- Experience with Microsoft Windows OS, Active Directory and basic networking concepts
- Bachelor's Degree in Computer Science or related field
- CompTIA Certification is preferred
Competencies and Skills
- Demonstrated commitment to delivering outstanding customer service, with strong communication and interpersonal abilities
- Proficient in analytical thinking and problem-solving, with keen attention to detail
- Proven ability to handle multiple tasks and shifting priorities in a dynamic, fast-paced environment
- Solid understanding of IT infrastructure components such as servers, network devices, and storage systems
- Highly adaptable and flexible, with a proactive approach to continuous learning and professional growth
Method of Application
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